Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,171)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

October 19, 2024

Very handy! Nice communication and quickly helped.

Gentlemansritual
Netherlands
34 minutes using the app
June 19, 2024

Great app with lot of customization! I had some doubts on how to use and Tiana quick solved and replied all my questions. Great costumer service!

ZHAO importadora e exportadora
Brazil
5 months using the app
October 25, 2024

Hana helped me solve the FAQ icon problem. She was very nice. I am very grateful.

Saright Garment -Custom Sleepwear Loungewear Manufacturer
China
About 2 hours using the app
September 3, 2024

The support desk is really helpfull, and answers quickly. Thank you Tiana.

Bevano Favorites
Netherlands
About 20 hours using the app
July 8, 2024

Disappointing, - only one user at a time, no logout option, no " after shop hours" customer messaging . Not a good option for a large e-commerce business.

AEDShop
Canada
18 days using the app
Chatty replied July 9, 2024

Dear AEDShop Team,

Thank you for taking the time to share your feedback with us.

We understand your concerns, and we would like to address them to ensure you have the best possible experience with our app.

While Chatty has been available on Shopify for around two years, our live chat feature was introduced just four months ago. We labeled it as "beta" because we are continuously adding new features and making improvements based on user feedback.

1. Multiple Users and Chat Assignment:
- Currently, our app allows only one user to be logged in at a time, which can be challenging for larger teams. To help manage this, we are actively working on a feature that will allow you to see which chat is assigned to which supporter. This will prevent confusion when multiple customer service representatives are handling chats simultaneously.

2. After-Hours Messaging:
- When no one is logged in, our app does provide an option for customers to leave a message. However, we understand that the current solution might not be very intuitive. We are planning to improve this feature to clearly indicate to customers when no one is available and provide an option for them to leave a message easily.

3. Work Hours Configuration:
- We do have a solution for after-hours availability, but it currently requires manual configuration based on fixed work hours. We are working on automating this process to better match your agents' login times and improve the overall user experience.

We truly appreciate your patience and understanding as we work on these improvements. Your feedback is invaluable in helping us enhance our services. If you have any further questions or require assistance with anything else, please feel free to reach out.

Thank you once again for your feedback and for using Chatty. We are committed to making our app better for you and all our users.

Best regards,
Chatty Support Team

June 25, 2024

It's really a great app. Thanks Tiana a lot. She guide me quickly and simply. It make me save a lot of time. This app includes too much stronger functions.

BW UV INK
China
About 1 month using the app
August 5, 2024

Some small issues in the beginning, but the team was helpful and sorted them out quickly. I got help from Audry, Maison, Tracey and Pamela.

ART AI
Sweden
2 days using the app
July 26, 2024

This is an excellent customer service chat software with full functionality, and the customer service staff was quick and enthusiastic in helping me.

Remigift.de
China
9 days using the app
September 12, 2024

custome supoort team is amazing and responive

Electrahavenhub
United States
About 1 month using the app
August 13, 2024

The response was quick and the customer service from Tiana and Doris was amazing!

HX OUTDOORS
United States
1 day using the app