Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,171)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

October 4, 2024

Great app, and great support from Hana

Glasstyk
Denmark
About 19 hours using the app
July 3, 2024

This is a beautiful app that's easy to use and has an excellent support team to boot.

I got help via email from Lydia and via live chat from Linda. Both were very quick to respond — any issues I had were resolved within the day.

I'm using this in conjunction with Shopify Inbox. If their live chat feature gets developed further, I might switch over to just using this.

Great app overall. Would highly recommend!

Window Revival Shop
Australia
About 19 hours using the app
August 6, 2024

Finally, a live chat tool that is multilanguage, has quick replies (a customer can select), and is hassle-free. Very friendly and fast replies by Tiana and Nikita of the support team. Highly recommend!

Qallo
Belgium
About 1 hour using the app
August 7, 2024

Fantastic app and super easy to install and set up. I had one question but Hana replied instantly and sorted it immediately for me. Highly recommend for anyone looking at live chat and helpdesk options.

Bluebellgray
United Kingdom
About 2 hours using the app
September 13, 2024

Very helpful support team. Many thanks for Hana!

My Store
Australia
About 4 hours using the app
July 1, 2024

The response is really quick and effective. And the page layout is great. Thanks to Hana and Nikita who are patient to my questions.

Lenvia
Hong Kong SAR
About 2 months using the app
October 7, 2024

great customer service and good looking app

MOOBO
Malaysia
About 2 hours using the app
June 26, 2024

I recently had an issue that needed resolving and was pleasantly surprised by how quickly it was addressed. Tiana, in particular, stood out with her exceptional kindness and professionalism. She ensured everything was handled efficiently and with a warm, friendly attitude. I couldn't be more satisfied with the service I received.

Wholespree
South Africa
20 days using the app
July 12, 2024

The support is great. Very fast and proffessional thanks to Hana. Great app!

Blessing in Disguise
Netherlands
3 months using the app
June 18, 2024

This lady "Audrey" was extremely helpful to be honest. That's enough i think to say. Keep up Audrey!

LED Makeup Bag
United States
2 months using the app