Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,171)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

August 14, 2024

I spoke to Jade, amazing customer service, stayed with me patiently throughout the whole process and made everything so easy! 11/10!

FitFortress
United Kingdom
About 4 hours using the app
August 21, 2024

Great app, has all you need for an intuitive FAQ page, and capabilities for real time support. Customer support, Jade, is very quick and helpful.

Love Cardiff
United Kingdom
34 minutes using the app
November 16, 2024

Hana provides the best customer service! makes the app worth it

Mina Restaurant Supply
United States
About 1 hour using the app
August 10, 2024

It's a great app, I love the look in our webshop. Easy to use and custom. Great support as well from the team about anything.

Hugo Brunto
Sweden
About 1 hour using the app
July 18, 2024

I was having trouble getting my FAQ's page to display on my website. I used the chat function and Prakash was extremely friendly and helpful. Within no time my issue was sorted and everything is working perfectly now. This was my first experience contacting customer support and it was a great experience. Definitely a 5-star rating for Prakash and the support team.

CTLA Store
South Africa
About 1 hour using the app
July 9, 2024

I had a great time with Hana, super kind, she solved my problem in a few minutes! Recommended

TergiLife
Italy
3 days using the app
June 14, 2024

Really great app and kudos to Tiana from support team, helped me real quick. A must have on your Ecommerce Website.

CARAV
India
3 months using the app
July 4, 2024

Hana was a great help with my issues using FAQ

Yes Charlie Records
Australia
5 months using the app
October 16, 2024

great app and hanna helped me very fast and efficient with some customizations. recommended

doyos
Germany
29 minutes using the app
October 26, 2024

The customer support team has been nothing but impeccable, especially Hana, she's Always going above and beyond to assist with any questions or issues.

Haume Rbeliki
Spain
2 minutes using the app