Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,151)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support with features like live chat and customizable FAQs. It's noted for its user-friendly interface, easy setup, and navigation. The responsive customer support team is also a highlight, ensuring the app's reliability and smooth performance. Additional features like order tracking and chat widget customization allow merchants to tailor the user experience to fit their brand.

September 3, 2024

Hana, Great

DB HUB
India
About 2 months using the app
September 18, 2024

hana helped me give her a raise

FreshCloud
Israel
About 3 hours using the app
September 17, 2024

Excellent app, and great support by Damian

Amiy Naturals
India
About 2 hours using the app
June 1, 2024

I recently had a fantastic experience with live chat support on Avada. I encountered difficulty adding a FAQ page to my store and sought assistance. Nolan promptly responded to my inquiry, and with the help of Nikita, the technician, they efficiently resolved my issue. Their professionalism and dedication to customer satisfaction were truly
impressive. Thank you, Nolan and Nikita,
for your outstanding support!

Pawsyfun
United Kingdom
5 months using the app
August 8, 2024

Tiana is very enthusiastic. Thanks!!!

Pet Chao
Vietnam
13 days using the app
June 24, 2024

very easy to use! technical support is just super solved the problem very quickly, operator Alissa helped a lot

Nailands
Israel
8 days using the app
July 20, 2024

wow, this is the best live chat app I have ever used, their customer support is the best and if you're looking for the best live chat to use, do not think twice to install Chatty and get started immediately. My customers are happy!!!

Zanede
United Kingdom
About 1 hour using the app
June 20, 2024

Great app. Easy to set up and the customer service is awesome and provided me assistance promptly.

Leehoos
Hong Kong SAR
22 days using the app
November 9, 2024

Audrey was amazingly helpful and resolved all of my issues.

The View From My Rear
United Kingdom
About 1 hour using the app
June 16, 2024

pretty useless tbf, very limited features, better off using the Shopify Inbox.

GS
United Kingdom
6 days using the app
Chatty replied June 19, 2024

Hi there,

Thank you for taking the time to leave a review. We're sorry to hear that you're finding our app limited in features compared to your expectations.

We're always striving to improve and provide the best possible service to our users. If you could share more specific feedback on the features you feel are lacking or any particular functionalities you would like to see, we would greatly appreciate it. Your input is invaluable in helping us enhance our app to better meet your needs.

Please feel free to reach out to our support team if you have any suggestions or require assistance.

Best regards,
Chatty Support Team