Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,171)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

June 1, 2024

I recently had a fantastic experience with live chat support on Avada. I encountered difficulty adding a FAQ page to my store and sought assistance. Nolan promptly responded to my inquiry, and with the help of Nikita, the technician, they efficiently resolved my issue. Their professionalism and dedication to customer satisfaction were truly
impressive. Thank you, Nolan and Nikita,
for your outstanding support!

Pawsyfun
United Kingdom
5 months using the app
May 5, 2024

Simple and easy to set up, customizable and above all, quick and effective help when I needed it.
They also have a nice feature where users easily can add suggestions to the app developers and where users can thumbs up or comment on others suggestions.

Sighthound Creatives
Sweden
6 months using the app
October 16, 2024

Hana was very quick, polite, and professional with getting my issue resolved.

MB's All Things Possible LLC
United States
2 minutes using the app
June 24, 2024

very easy to use! technical support is just super solved the problem very quickly, operator Alissa helped a lot

Nailands
Israel
8 days using the app
August 20, 2024

Hana was great in helping with what I needed :)

DiscStore
Norway
2 days using the app
September 21, 2024

Top App. Vriendelijk en snelle reacties van Jasmine gekregen.

Echo Art
Netherlands
About 1 month using the app
June 20, 2024

Great app. Easy to set up and the customer service is awesome and provided me assistance promptly.

Leehoos
Hong Kong SAR
22 days using the app
September 30, 2024

A great live chat app! Feature rich with great, responsive support.

E3Tuning
United States
38 minutes using the app
July 22, 2024

Very helpful customer support and very fast to respond. they helped me with everything i needed and went out of their way to help me. Highly recommended!!

nazraeyewear
Lebanon
About 1 hour using the app
June 16, 2024

pretty useless tbf, very limited features, better off using the Shopify Inbox.

GS
United Kingdom
6 days using the app
Chatty replied June 19, 2024

Hi there,

Thank you for taking the time to leave a review. We're sorry to hear that you're finding our app limited in features compared to your expectations.

We're always striving to improve and provide the best possible service to our users. If you could share more specific feedback on the features you feel are lacking or any particular functionalities you would like to see, we would greatly appreciate it. Your input is invaluable in helping us enhance our app to better meet your needs.

Please feel free to reach out to our support team if you have any suggestions or require assistance.

Best regards,
Chatty Support Team