Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,171)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

May 18, 2024

Great app for increasing conversions and retaining customers with Live Chat. Bonus is FAQs which can be customized easily.

Best thing about Chatty is the customer support. Almost immediate live support, shout out to Hana for the great support in on-boarding and explaining the settings and features.

Overall very much satisfied with this wonderful app true to its cause.

SPAZA.ae
United Arab Emirates
About 2 months using the app
June 21, 2024

This app is absolutely helpful and necessary to upgrade your online store. It's simple and easy to use. If you have in trouble Customer Support will be there for you to assist quickly and very friendly.
Tiana was my supporter and she gave me very clear instruction and fast response!
I am so glad to meet this app! I want to give more than 5 star!!

4ever Ch0c0l8 L0v3rs Club
Japan
About 2 hours using the app
June 24, 2024

Perfect support

Mam Portret
Poland
5 months using the app
October 22, 2024

The support service officer is very kind and patience. Ms. Abby provided me with the resourceful guideline for setting up the Chatty app into my Shopify.

The reply speed is also instantly sent after a seconds of the user's inquiry.

I would be happy to recommend this support service to others if I have a chance. Thank you!

Rent a Smile
Thailand
June 5, 2024

I'm only using this app for one day, but i can already say that it works as it should be. Also the support is great. Tiana was a great help.

Downdraft Chef
Belgium
2 days using the app
June 7, 2024

The customer service is very patient and the plugin is completely free. I will recommend it to all my friends.

MAGCOMSEN
China
20 days using the app
June 22, 2024

Account verification was quick and easy. The agent, Pamela, was friendly and responsive.

Bemist
United States
About 1 month using the app
June 4, 2024

Really good app with great support. Can't wait to publish my new website with it. Thank you, Hana and thank you, Judy, for your kind support. Big thanks to Nikiata, too!

PALAVA japan
Japan
3 days using the app
April 27, 2024

Nolan and Nikita were fantastic and most helpful in troubleshooting the issue I was facing. While I am only just setting up, I already see a lot of potential in Chatty and can't wait to begin using it at its full potential. Thank you team!

east assembly
Singapore
4 months using the app
May 30, 2024

Very good auxiliary tool, I hope the real-time chat function can be more powerful. In addition, the service is very patient, thank you very much.

AntLux
United States
18 days using the app