Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,152)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support with features like live chat and customizable FAQs. It's noted for its user-friendly interface, easy setup, and navigation. The responsive customer support team is also a highlight, ensuring the app's reliability and smooth performance. Additional features like order tracking and chat widget customization allow merchants to tailor the user experience to fit their brand.

April 23, 2024

Really good app with a lot of options to optimize for individual use.
support is super fast and helps with every issue

so its a no brainer, will use it for another store too

Thanks to Hana for the fast support

All-for-Home
Germany
6 months using the app
May 3, 2024

Great app, easy to use and set up. It makes chatting with your customers so simple. Great customer service—Tiana was very helpful!

Miniz Traiteur
Canada
5 months using the app
July 14, 2024

I got support by Ricky and William and it was very quick and efficient. It is a very good app.

Real Afrah Beauty
Kuwait
About 2 hours using the app
April 23, 2024

I recently had a fantastic experience with Chatty and wanted to share. Rosie, one of their support execs, was lightning-fast in responding to my issue. She not only fixed it quickly but also explained why it happened and gave tips to avoid it in the future. Her expertise and friendly approach made me feel valued. I highly recommend Chatty for their top-notch customer service, especially thanks to Rosie!

TrendyAffordables
India
3 months using the app
April 6, 2024

Tiana and Tony have been absolutely fantastic—responsive, knowledgeable, and always ready with solutions, even when bombarded with our myriad questions. Their assistance has been invaluable, making our interaction smooth and productive.

Furthermore, we've been thoroughly impressed by the Chatty Live Chat feature. It's incredibly intuitive to set up and has greatly enhanced our customer support experience. The seamless integration and user-friendly interface have streamlined communication with our clients, making it a standout tool in our arsenal. Kudos to your team for providing such an excellent solution!

House of Ayuda
India
5 months using the app
August 20, 2024

very good experience with Jasmine and Andrew!

MUUM
Switzerland
36 minutes using the app
August 26, 2024

great

Wear & Workout
United Kingdom
About 2 months using the app
September 20, 2024

Mia is the best agent, she deserves all the best

FELMENY
Canada
39 minutes using the app
October 22, 2024

The support service officer is very kind and patience. Ms. Abby provided me with the resourceful guideline for setting up the Chatty app into my Shopify.

The reply speed is also instantly sent after a seconds of the user's inquiry.

I would be happy to recommend this support service to others if I have a chance. Thank you!

Rent a Smile
Thailand
August 28, 2024

Tiana is so helpful and assist immediately for every questions i asked. So far, the app is good to use.

iHYGGE
Hong Kong SAR
About 1 hour using the app