Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,152)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support with features like live chat and customizable FAQs. It's noted for its user-friendly interface, easy setup, and navigation. The responsive customer support team is also a highlight, ensuring the app's reliability and smooth performance. Additional features like order tracking and chat widget customization allow merchants to tailor the user experience to fit their brand.

September 9, 2024

Tiana a été d'une grande aide pour l'installation du chat sur notre site et a répondu à toutes mes questions!

Il ne manquerait à l'application que le support des tickets et l'intégration des messages reçus sur les plateformes meta et ça serait l'appli de chat parfaite! Mais compte tenu qu'elle est gratuite c'est déjà excellent!

Clinique Lafontaine Inc.
Canada
About 2 hours using the app
May 13, 2024

I was facing some technical issue woth adding more than 10 FAQs, so I asked for support. Within a minute, Hana from Chatty replied and the whole issue was resolved in couple of minutes. Writing this review is taking me longer than that.

4 stars for such a great free app and 5th star for the prompt help from Hana. 10/10 Recommended.

Trucare
India
24 days using the app
July 11, 2024

Great simple to use app with great and responsive support team. Lydia was so helpful in getting me set up!

Easy Days
Australia
About 1 hour using the app
May 14, 2024

Tiana and Anivia were extremely helpful at supporting me in no longer having a duplicate page title showing with the FAQ page. I had been trying to remove the duplication for 3 days before reaching out. Thanks again!

Terrabite
Canada
14 days using the app
May 30, 2024

Just installed this app, and the live chat with Kevin was very helpful he answered my questions right away even at midnight my time he was quick and helpful. I love the easy set up of the app and the ability to customize it to my shop. Love that customers can easily track their orders without having to reach out.

Crafted by Serenity
United States
About 9 hours using the app
May 6, 2024

love it! quick help support especially with Esther who was very kind and helpful

Osseia
France
3 months using the app
April 30, 2024

This application is the best of its kind. Managers Tiana and Toby very quickly helped me figure out the problem. Highly recommend!)

Retrovision Eyewear
United Kingdom
3 months using the app
May 21, 2024

This app is so good, best part it's free! Excellent team, Thank You Hana!

ValentinasModa
Moldova
About 2 months using the app
August 8, 2024

Very good ui, very good service mia

Golden Pandas
France
About 4 hours using the app
May 10, 2024

Hana and Tobi did a great job. I had some questions and they did instantly pick it up and solve the issue. Very quick and efficient customer support. Now I will test the app.

Cien Fragancias
Germany
4 months using the app