Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,172)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

June 5, 2024

I'm only using this app for one day, but i can already say that it works as it should be. Also the support is great. Tiana was a great help.

Downdraft Chef
Belgium
2 days using the app
June 7, 2024

The customer service is very patient and the plugin is completely free. I will recommend it to all my friends.

MAGCOMSEN
China
20 days using the app
April 6, 2024

Tiana and Tony have been absolutely fantastic—responsive, knowledgeable, and always ready with solutions, even when bombarded with our myriad questions. Their assistance has been invaluable, making our interaction smooth and productive.

Furthermore, we've been thoroughly impressed by the Chatty Live Chat feature. It's incredibly intuitive to set up and has greatly enhanced our customer support experience. The seamless integration and user-friendly interface have streamlined communication with our clients, making it a standout tool in our arsenal. Kudos to your team for providing such an excellent solution!

House of Ayuda
India
5 months using the app
June 30, 2024

great app simple to use
thanks to
Hana from support team for the help was very helpful

חיוך לבן
Israel
About 14 hours using the app
September 9, 2024

Tiana a été d'une grande aide pour l'installation du chat sur notre site et a répondu à toutes mes questions!

Il ne manquerait à l'application que le support des tickets et l'intégration des messages reçus sur les plateformes meta et ça serait l'appli de chat parfaite! Mais compte tenu qu'elle est gratuite c'est déjà excellent!

Clinique Lafontaine Inc.
Canada
About 2 hours using the app
June 11, 2024

Audrey was awesome! Got me up and running and understanding how the Live Chat works. And just navigating the app in general. Loving the app so far. Seems pretty straight forward. Thanks so much!

The Wax Chick
United States
1 day using the app
April 23, 2024

Really good app with a lot of options to optimize for individual use.
support is super fast and helps with every issue

so its a no brainer, will use it for another store too

Thanks to Hana for the fast support

All-for-Home
Germany
6 months using the app
June 3, 2024

good, easy-to-use application with attentive customer service thanks to Tiana for her patience

BreezWave
France
2 months using the app
August 26, 2024

great

Wear & Workout
United Kingdom
About 2 months using the app
May 19, 2024

Tiana helped me through out step by step. I am new to this app and I am getting like it already. Thanks

NUV CASE
South Korea
About 2 months using the app