Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,172)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

August 20, 2024

very good experience with Jasmine and Andrew!

MUUM
Switzerland
36 minutes using the app
April 23, 2024

I recently had a fantastic experience with Chatty and wanted to share. Rosie, one of their support execs, was lightning-fast in responding to my issue. She not only fixed it quickly but also explained why it happened and gave tips to avoid it in the future. Her expertise and friendly approach made me feel valued. I highly recommend Chatty for their top-notch customer service, especially thanks to Rosie!

TrendyAffordables
India
3 months using the app
August 28, 2024

Tiana is so helpful and assist immediately for every questions i asked. So far, the app is good to use.

iHYGGE
Hong Kong SAR
About 1 hour using the app
May 3, 2024

Great app, easy to use and set up. It makes chatting with your customers so simple. Great customer service—Tiana was very helpful!

Miniz Traiteur
Canada
5 months using the app
July 2, 2024

So far so good! Just did the setup and had a few questions and Tiana and Prakash were amazing!! Thank you!

Kustom Products Inc
United States
About 4 hours using the app
May 29, 2024

No wonder why it has 5 stars, irreplaceable, awesome ecosystem, 10 out of 10 customer service, totally customizable, including css.

makksm
Iraq
About 1 month using the app
June 12, 2024

Very nice. Thank you very much kevin

cenibble
China
3 months using the app
May 27, 2024

Chatty is the best chat app, it can be customized as you want. Thank Hana for supporting me and for helping customize the position of the icon.

KhmerCube
Cambodia
2 months using the app
February 24, 2024

If you’re contemplating on an app to use for your FAQ Page, just save yourself the time and download Avada! This app has been so convenient to use and set up compared to the other apps that I’ve installed for my store. The fact that it’s free is just a bonus. Their customer support is prompt and efficient, Hana and Maison were very helpful in assisting me with the few questions I did have while setting up my FAQ Page. I don’t see myself using any other App for my FAQ page for the foreseeable future!

My Store
United States
6 months using the app
March 27, 2024

This app works really good!! It has most needed functions and customization features. Customer service is great as well!!! I requested help to the customer service and Audrey and Tony helped me really really fast to solve my request!!! Great job guys!!! Thank you!!!

Best Promo Store
Mexico
9 months using the app