Chatty: Live chat Helpdesk FAQ
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (2,152)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer engagement and support with features like live chat and customizable FAQs. It's noted for its user-friendly interface, easy setup, and navigation. The responsive customer support team is also a highlight, ensuring the app's reliability and smooth performance. Additional features like order tracking and chat widget customization allow merchants to tailor the user experience to fit their brand.
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I recently had the pleasure of using the Avada FAQ app for my online store, and I must say, I am extremely satisfied with the experience it provided. The app not only resonated with my preferred style but also seamlessly complemented the overall aesthetic of my shop.
One of the standout features for me was the availability of real-time customer support. I had the pleasure of chatting with Sunny, a representative who exhibited a high level of dedication and professionalism. Sunny not only took the time to address all of my inquiries thoroughly but also went above and beyond to help me customize the layout of my pages.
The compatibility of Avada FAQ with my store's theme and the personalized assistance I received from Sunny truly exceeded my expectations. I am delighted to have discovered this app and wholeheartedly recommend it to anyone in need of a customized FAQ page. Avada has earned my trust and gratitude for delivering an outstanding product along with exceptional customer service. Kudos to the Avada team!
A great app to provide customers with quick help and the most important answers. Even better is the great support. It is very fast and helps you efficiently.
I can recommend this app to everyone.
Great app - Great support!
I used the app in several shops, that I built. Whenever I faced a problem, the support was quick to act and helped me out immensely!
Thank you especially to Tiana!
I will keep using Chatty in everything I build :)
Quick and accurate help from Lydia. She helped my back on track in minutes. Very happy!
Great app for free and amazing support from Hana. Quick and effective to help.
Frankly the best support I've ever come across. Lightning quick and they will even make little custom changes for you - mostly in just a few minutes. Tiana, Nikita and Mia are fantastic!!
The app itself is perfect if you want to set up a help desk with FAQs. Not used the live chat yet but I can't wait to get going with that too!
Love it.
Audrey helped me a lot, they changed the location of the button just because I asked, I am very happy to have encountered this application.
Great Customer Support and fast assistance. Highly Recommend.
I have just started using it, but so far so good. The "chat" service where "Hana" has attended me has been super fast and effective, in a moment they have solved my problem. A 10 for this app! Thank you.
So far I was very happy using this app because of several reasons:
1) it's very lightweight and doesn't slow down your store (while some other apps increase blocking time by 500-1000 ms!); 2) easy to set up and customize; 3) I had just one error during setting this app and support agent Emily was very quick and helpful with resolving this issue.