Zapiet ‑ Pickup + Delivery , 1,443 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, easy setup, and comprehensive features. It's ideal for businesses offering local delivery and pickup, efficiently managing these operations and integrating well with other tools. Key features include customizable pickup times, delivery dates, and preparation times. The app also caters to complex delivery needs and multi-location brands. Merchants praise the exceptional customer support, the app's ability to enhance the checkout experience, and its provision of curbside pick-up, local deliveries, and click and collect services. When paired with the Rates By Distance app, it can calculate local deliveries by distance. Merchants commend the app for streamlining operations and boosting customer satisfaction.
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we went though a long journey with this app, and their keen efforts to improve is really impressive. THANK YOU!
Hi,
Thank you for sticking with us on this journey!
Best wishes,
Bogi
The configuration can be a bit tricky based on your needs and what add-ons you need for rates. But the support is incredible. Some of the best product support I have received.
Hi Nancy,
Thanks so much for the awesome review!
It was my pleasure assisting you yesterday. I'm really glad our app does everything you need it to do and that you continue to use it.
I'm here, should you ever need anything else.
Have a great day,
Chloé
This app makes our checkout process much more personalized to our industry, and the support offered by Zapiet is second to none... thanks Sam and Andy!
Have been using the app for the last two weeks, and despite a bumpy start - hats off to the team at Zapiet for their hugely responsive customer service. Instant, patient and genuinely helpful replies as we wrap our heads around how to get set up. So far this app does everthing we need.
Incompatible with other apps, poor interface, bad service and support, expensive considering all the above
Hi there,
We are happy that you are continuing to use our app and that our support team has been in regular touch with you to fine tune the setup of Zapiet - Pickup + Delivery. They remain at your disposal even through the holiday season.
The original critical issue that was affecting your store was unrelated to our app, but our support staff took it upon themselves to wake up a couple members of our Development Team in Europe and have them investigate and get a fix in place so that your store could continue functioning, with your customers being able to place orders.
If you have any questions or need any further assistance, please do not hesitate to send us a message.
Thanks,
Sam
The team helped me super well on all fronts. The service is very fast, nice and kind help. Thanks for everything!
This app is really useful and fit to our need! Also, we really appreciated the Zapiet team for their prompt response to help with all technical issues and make sure that it all works out, especially to Andrew. Outstanding service. Highly recommend!
This app is a great concept and our store depends on it to integrate pickup and delivery, but good luck if you ever have an issue and need support!
We spent the entire holiday season trying to get help with Zapiet order issues and two weeks later with the holiday season behind us still no "support"
Hi there,
Thank you for taking the time to leave your feedback!
It appears that you had a little trouble getting our Deliv integration activated on your store. There are several steps involved in getting the integration up and running, and multiple teams involved in the process. So it can take a little while to configure, especially during the holiday season. We are actively working with the Deliv team to streamline the setup process as much as possible.
I'm looking forward to speaking with you tomorrow and completing your setup :)
Kindest regards,
Sam
After 2 yrs of trying to figure out why they don't offer actual US support during US hours, I am now losing business due to their lack of response. Since it takes 24 hrs for response, and only on UK time, I'm removing it. I need an app that actually has US or scheduled support, and phone # which they do not, and help for my business. Not worth the $
Hi Lori,
Thanks for taking the time to provide your feedback, and for your continued support over the years.
We are a UK based company but do offer extended hours of support into US timezones now with our team growing significantly this past year. We now have coverage from 8am-8pm EST Monday-Friday and 9am - 6pm through weekends, and are rapidly working our way towards been able to offer 24 hour global support. Our average response time is currently less than five hours.
Saying that this week has been a challenge as the majority of our team have been attending the annual Shopify’s Developers conference to learn about the latest updates on how we can make Store Pickup + Delivery better and more feature rich in the future.
We also now have an inbound support number (+1 (718) 568-5560) that is available for you to call anytime should you require urgent assistance.
We’re truly sorry for any problems this weeks delays have caused you. Let’s work together to get things back on track.
Kindest regards,
Andy
Founder & CEO
Great app and very user friendly