Zapiet ‑ Pickup + Delivery , 1,423 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing local delivery and pickup services. It integrates seamlessly with Shopify and other tools, offering features like shipping type and date selection. The customer support is praised for their quick, technical, and proactive problem-solving, available 7 days a week. The app is considered well-priced for its value, enabling businesses to offer in-store pickup even when deliveries are off. Regular updates ensure its efficiency.
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I couldn't say it better than any of the 100s of great reviews below that one. All I can say is if you are doing anything retail, this is the app to have. Best customer service as well!
This app is AWESOME, and frankly, we wouldn't have a shop site, if it wasn't for this app. We have 75 locations across Canada, so this app was essential for local pickups at our stores. It has been recently re-designed and looks and works so well.
All that said, the best part about this app is the support and service, which has been outstanding.
Thanks so much!
We use Zapiet to help our stores with delivery. Zapiet gives us lots of customizable option to set our store just the way we want it. and when we had issues, their support team were great in helping us troubleshoot.
Hi,
Happy to hear you're appreciating the customisable options in Store Pickup + Delivery! Always happy to help support you.
Best wishes,
Bogi
The settings on the app are quite confusing for a non-tech person but the online support is very good - thanks so much
Hi there,
Happy to help a non-tech person to get the right configuration anytime.
You know where we are if you need us again!
Thanks
Jayne
It takes several minutes for a support representative to see your message to respond to your issue.
Hi Happy Dawg,
Thanks so much for your feedback, we really appreciate it.
We are actively working to be able to offer realtime support 24 hours a day. Our average response time is currently less than 3 hours with a total resolution time less of than 5, seven days a week.
We also have an emergency telephone number you can call anytime of day should you have a pressing issue :)
Kindest regards,
Andy
Great app and very user friendly
We are a small grocery convenience store. We use Zapiet to schedule local e-bike delivery and curbside pickup for orders placed through our website. I tried a couple other apps before Zapiet and found Zapiet by far has the best options in terms of: providing for both pickup and delivery, allowing scheduling of specific pickup and delivery times, limiting delivery to a particular zone based on driving distance. It integrates well with Shopify in terms of order fulfillment, tracking and customer communications. We did have an issue arise when the theme we were using was upgraded, which resulted in several coding conflicts with the Zapiet app. Zapiet was very responsive to our support requests, following up and escalating the issues until they were resolved. Great app and technical support, we are very satisfied.
Hey there!
Thanks so much for your kind words, and for sharing your experience. I often shop locally, so small stores like yours have a special place in my heart. We’re both proud and happy to support you on your journey.
Best of luck,
Sebastian
Jessica made it so simple to navigate our site. Prompt help and courteous service. If you are not exactly certain how to do things, they are awesome!
Thank you so much for you kind words. It was my pleasure helping you today with our pickup and delivery app.
If you have any other questions, please do not hesitate to reach out!
Cheers,
Jessica
The team has been really helpful for me in the setup process i am very pleased with their follow up and their willingness to respond. great job homies!
This app helps us to fulfill different order dates where customers need to select their delivery date. We also had some great help from their customer support team to help us adapt some new products on the site, they were brilliant in coming up with solutions to our problem!
Hi there,
Thank you for your lovely review!
We are happy to hear you are enjoying using our app and that I could help you out with a solution today.
Have a lovely day,
Flora