Zapiet ‑ Pickup + Delivery

First, it's a super easy app to use, but when you do have a snag, they are amazing help!! Thank you SO much!!

The app works great! I'm not super savvy with web design so I've needed Zapiet's help a few times and they made it really easy to follow and customize the app to my business needs. I had my first delivery date last week, I had 30 customers come through and it was such a load off my shoulders to have the app working for me just the way I needed it! Thanks Zapiet!

We had some issues getting the app to work, it was letting people check out without booking a delivery time and day. The team at Zapiet dug through the coding in our site and found remnants of code from a disused app causing the issue and removed it, leaving their own app working perfectly.

Yea you pay for the app, but when you need support to keep your shop running and making money Zapiet support is worth more than what you pay for the app.

I would recommend for anyone who does local deliveries. Integrates with a lot of other platforms and they always try their best to resolve any issues I have.

As a brick & mortar serving our local community through deliveries and store pickups (60 mile radius or so) committing to an online shopping cart service was tough because they're all based around shipping products. When I came across 'Store Pickup + Delivery' during my Shopify trial, I knew it was a match made in heaven! Not only does the app work really well and look great, but when I ran into some installation trouble with a new theme, Zapiet helped me out the same day to fix the errors. Top notch customer service. Top notch product. Highly recommended if your store needs a shopping cart, but still does a lot of business in the community through deliveries and store pickups.

UPDATE OCTOBER 15, 2024: IT'S BEEN OVER THREE WEEKS AND ZAPIET IS STILL BROKEN AND ONLY GETTING WORSE -- DROPPING DELIVERY/PICKUP INFO FROM ORDERS SO CUSTOMERS GET INCORRECT CONFIRMATION EMAILS AND CUSTOMERS ORDERING DELIVERY BUT NOT GETTING CHARGED DELIVERY FEE. We've reached out multiple times to "support" whose responses take days and sound like nobody is reading what we write. The issues have gone from bad to worse, and Zapiet's only "workaround" was to edit our confirmation email template without our permission and to send multiple incorrect emails to our real, live customers about their real, live orders (also without our permission). Zapiet staff seem to work in a vacuum and have no idea what it's like doing business in the real world because they think it's okay that using their app means we're getting live orders during the busiest season of the year with dropped fulfillment attributes, and sending incorrect confirmation emails to live customers, and making changes to our confirmation emails without our permission.

UPDATE January 8, 2024: DOES NOT WORK WITH ANY MOBILE APP SERVICE -- DON'T USE ZAPIET IF YOU WANT YOUR SHOPIFY STORE TO BE A MOBILE APP.
We spend over five weeks getting the runaround from MageNative and Shop2App because Zapiet told us both worked with Zapiet...but never got a correctly functioning app and had to follow up multiple times with Zapiet before they admitted Zapiet actually DOES NOT WORK WITH ANY MOBILE APP PROVIDER AT ALL, including the ones they had been advertising compatability with (MageNative and Shop2App). Zapiet Support staff repeatedly gave us conflicting answers, deletied their previous replies, and we left with very little evidence that anyone at Zapiet actually knew what was going on, or even took to heart all the time and money we wasted having taken Zapiet's advice. Eventually, Zapiet did finally remove MageNative and Shop2App from their list of compatible apps only after we asked them again and again and again--hoping other potential customers don't waist the money and time we did bringing on Zapiet, let alone taking their advice.

(Side note about the mobile app provide Zapiet said their app worked with when it never actually did: Our experience working with MageNative was horrible--they led us on w/misleading replies, consistently missed deadlines, wouldn't reply until we'd reached out repeatedly, and morel At times we had trouble understanding their replies at all (not sentences, using terms incorrectly). Besides checkout never ever working correctly w/ Zapiet settings on our app developed by MageNative, there were lots of other issues on our app by MageNative (like not being able to select quantity of item before adding to cart and more). Zapiet and MageNative each blamed one another for why our mobile app never worked correctly and neither actually did anything we witnessed that helped identify or solve issues. After we repeatedly outlined all these issues to both Zapiet and MageNative, finally a MageNative rep who seemed to have some level of authority offered to try building our app w/Zapiet settings again, but given our experience over 5+ weeks trying to work with MageNative and Zapiet, we definitely did not want to tie our business to these horrible services. All this to say, even without Zapiet, we would not recommend working with MageNative. )

Original Review Jan 23, 2023: Does not work with Shopify Basic Plan (even if billed annually). Their website was misleading about this, which we shared with their Support Staff and they've updated the text now, but they also still have on their site as of right now: "If you are on Shopify Starter or Basic plan, you can still use our app without the Rates feature." This doesn't make any sense because, just as one example, in order for only the pickup rate to show when a customer selects pickup during checkout, you cannot be on a Shopify Starter or Basic plan. It's like saying, you can download our app on any shopify store...but then leaving us to discover on our own that it will only work correctly if they have a Shopify plan other than Starter or Basic. As of right now, upgrading beyond the Basic Shopify plan would cost us $540...and we haven't even paid for the Zapiet app yet! What's more, we see lots of other customers on the support pages complaining about code left on their sites after uninstalling Zapiet...and this leftover code impacting the performance of other apps, too. Sounds like we have even more frustrating surprises from Zapiet in our future even though we've ended the trial and uninstalled the app. Definitely looking elsewhere for another app that provides these services before investing $540 + the app's monthly fee to even see whether or not it's a good fit for our site. Overall feel misled by the bait-and-switch of Zapiet.

Fairly quick customer service and they've always answered/solved any issues with ease. I wished it were easier & less expensive to get the order dates synced to a calendar (like google) so everything is in one place.

Great app with excellent support team who are always fast!
Would recommend

We use this app heavily for our delivery service company and it's been good to us. It's almost perfect but we believe it will get there between better synergy with Shopify and added features. Flora I. was my support today and she has been great. Quick answers and clear instructions, It doesn't go unseen.

We are very pleased with how the APP has integrated into our operations. Robert, the tech who helped me solve some of the issues I was having, was particularly helpful and provided excellent customer service.

Thanks again

The Daily Catch