Reviews (486)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for boosting average order values and sales by effectively showcasing related products. It features a user-friendly interface, easy setup, and customizable options that integrate well with various themes. Merchants also appreciate the responsive customer support that aids with custom requests and maintains app stability, contributing to sustained site performance and enhanced shopping experiences.
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Great for improving the average order value. Quick, resourceful, and friendly customer service.
Thank you for your review and we are always happy to help.
Works well
Thank you for your review. We really appreciate it.
We've been using this app for around a year now and I'm genuinely impressed with the results. It's well-designed, intuitive to use, and actually delivers on its promise of generating real revenue. The customer support is worth mentioning too, always responsive and genuinely helpful when we've needed assistance.
Thanks so much for the great review! We’re glad the app has been delivering real results and that our support team has been helpful along the way. We appreciate your trust over the past year!
The Cross Sell & Upsell team went above and beyond to help us solve an issue we were having with our cross-sells. Ultimately it was discovered that the problem was on our end, but we truly appreciate all of their efforts for heavily researching and going out of their way to help us resolve the problem!
Thank you for your review, we really appreciate it :)
We hope you like your new design and please let us know if there is anything else you would like to change, we are always happy to help.
Kind regards,
Petra
Helps create multiple sales and brings new products to customers attention.If you have a design lead store like we do, then the ability is hand pick the items you want to see for each product is an absolute must. the cross sell app makes it really easy and quick.
The tech support is also quick should you need any help, but on a whole the app works with very little help needed. I would highly recommend cross sell.
Thank you so much for your feedback. It means a lot to us.
We are always happy to help. Don't hesitate to reach out in case of any questions.
Thank you and have an amazing week ahead.
We are long-time users and fans of Cross Sell. We've had the app since 2016...it's now 2024! As we've grown and evolved, Cross Sell has supported our growth along the way. Customer Service and Henry from tech support recently helped us with cart customizations. He saved me a lot of time by knowing exactly what to do. We are thrilled with the results so far - Highly recommended.
Works great and it really does increase your average order value. The customer service is very responsive if you happen to need it. It's really a great tool to show your customers some of those 'lost in the fray' items that is inevitable with larger stores.
Thank you so much for your thoughtful review! We’re thrilled to hear that our app is helping increase your average order value and highlight those hidden gems in your store. 😊
Our team is always here to support you, so it’s great to know you’ve had a positive experience with our customer service.
Thanks for choosing our app to enhance your store!
I have used this app for many years and it helps to create sales over and above what the client had originally thought of purchasing.
The app has been made faster with added features.
In order to learn my way around the new look, I requested support and Henry Mugo was helpful, and patient for a non Tech person like myself.
I would highly recommend Cross sell and Upsell as an app and Henry Mugo who is their Technical Customer Happiness Specialist, a job he does with excellence.
Thank you so much for your amazing review! 😊 We're thrilled to hear that our app has been helping you drive more sales over the years and that you’re enjoying the new features and speed improvements.
A huge shoutout to Henry Mugo for providing top-notch support—we’ll be sure to pass along your kind words! If you ever need any assistance, we’re always here to help.
Thanks again for your recommendation and for being a valued user of Cross Sell & Upsell! 🧡
EDIT: they also have the audacity to dox your name in public without permission.
broke add to cart on all chrome based browsers - no support avail online. cross-sell.js flooded /cart.js until shopify quit and either showed an empty cart or a too many redirects error whenever the add to cart button is clicked on any product. removing the app resolved the issue again.
before that, articles below $1 were shown as "FREE" items to customers in the cross sell modal, which lead to tons of complaints.
Hi there,
Thank you for your feedback. We are sorry to hear about the issues you experienced.
Regarding the 'broke add to cart on all chrome-based browsers' issue, we want to clarify that we did not receive any support request from you about this problem. Our support team is always available to assist and we strive to resolve issues promptly. Can you double-check you tried contacting us at the correct address? If you encounter this issue again, please contact us directly at support@csell.co so we can investigate and help you.
As for the 'FREE' pricing issue, we did receive your complaint on February 26 and by February 28, the issue was fully investigated and resolved. As mentioned to you at the time, the problem was due to the system not specifying cents, causing items priced below $1 ($0.99) to appear as "$0". This was corrected within two days of your original complaint and we appreciated your patience during that time.
We value your feedback and are committed to providing excellent service. Please let us know if there’s anything else we can assist you with.
Best regards,
Een goede app voor onze webshop waarbij we klanten de mogelijkheid willen geven om makkelijk combinaties te maken, in ons geval lampenkappen en lampenvoeten. De supportdesk heeft ons goed geholpen om het in bulk te uploaden, top!
Thank you so much for your review. We really appreciate.