Reviews (967)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and increasing average order value through effective cross-sell and upsell strategies. They value the ability to manually select products for recommendations, enhancing control and customization to showcase new and related items. The app is noted for its seamless integration with Shopify themes, stability, and user-friendly setup. Customer support is frequently praised for its responsiveness and effectiveness, with specific commendations for team members like Henry, Carol, Stuart, and Steve.

October 20, 2015

Excellent customer support! Would recommend to anyone. They got me up and running with my heavily customized theme in no time. True professionals.

Kurly Klips
United States
7 days using the app
November 18, 2021

I recently installed Cross Sell and ran into an issue. Petra from Cross Sell was great at helping me figure out what I needed to know. Now the app is installed and works so much better than the app I was using before. It's AI does a great job of recommending other products to my customers that are a natural fit with what they are looking at. Great product, great service, great price. Couldn't ask for more.

Adventure Clothing
Canada
7 days using the app
Cross Sell replied November 26, 2021

I am happy that you took the time to writing such an amazing review! You are awesome 👍!!!

January 17, 2018

I've been needing an app like this for my store for a while now. Very simple and easy to use, Josh and co. were quickly able to install the app and adjust it to fit my theme seamlessly (as well as handle a few additional tweaks/requests). Hand picking items to cross sell is a breeze; the admin lets you filter products by name / vendor / type / collection / published as you are searching for the best products to match with each other. Looking forward to putting Cross-Sell to work in my store!

Grave Mistake Records
United States
6 days using the app
August 8, 2023

Great app and customer support! They assist you very well through email to fix your problems or requests in customization.

Wrong Friends Nederland & Belgie
Netherlands
6 days using the app
Cross Sell replied August 11, 2023

We're thrilled to hear that you're enjoying our app and that our customer support team was able to assist you. Thank you so much for positive feedback! 🥳

August 9, 2017

Great app! great support. What do you need more :)

Alessfit2
Netherlands
6 days using the app
June 20, 2019

So far so good! I love what this app does. At first there was a malfunction, but it was quickly fixed and runs amazingly now. Definitely suggest this app.

INK POISONING APPAREL
United States
6 days using the app
Edited November 1, 2016

Have found this a useful tool for trying to alert customers to products they may be interested in. Went for this option rather than Directed Edge as we are a new business with budget restraints. App works well and does what it says on the tin,but I have found picking recommendations has been quite time consuming. There are limits to what can be achieved with this app, as it is functioning at a fairly basic level. Staff very helpful and responsive when I had questions. Set me up so I can use the reciprocal cross sell at its early stage. Really appreciated this. This is good for products that are part of a series.

After Alice 2
United Kingdom
6 months using the app
June 30, 2017

I love it so far. The customer service was a A+, they were really helpful.

Valuemotivation
United States
6 days using the app
December 20, 2022

A great app to use for your store - gives you the opportunity to manually add recommendations & add ons across your site. As a new user of this app I have had the best support for the Cross Sell Support Team - they're happy to answer any queries and are quick to resolve any issues that may come up.

Tatami Fightwear USA
United Kingdom
5 days using the app
Cross Sell replied January 5, 2023

We do appreciate you taking the time to write us this review. Thank you!

November 8, 2017

A really good app and superb customer service as well. I would highly recommend this app.

Hubmundo
United Kingdom
4 days using the app