Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, immediate sales impact, and seamless store integration. They value its features like manual assignment of Cross Sells and Upsells, duplication of cross sells across stores, and display of coordinating products. The simple interface, customization options, and increased average order value are also praised. Merchants commend the support team's quick and efficient problem-solving, making it a reliable tool for boosting conversions and enhancing the shopping experience.

September 5, 2022

Tried this app, wasn't working properly so I immediately uninstalled. Was still charged for a full month with NO way to contact the company. I would appreciate if you would reach out to me to get this taken care of please.

Beautiful Photo Props
United States
3 months using the app
Cross Sell replied September 5, 2022

Hi there 👋🏽. I'm sorry to hear of your experience with our app. If you could send an email to our support: support@csell.co, then we could get in touch with you. Our support will assist you with your refund and the app's functionality. I do apologize once more for the issues you've faced 😔.

July 9, 2017

On my second or third month now. I had very fast response in the beginning, to get me up and going. It was minutes and on an Australian Saturday evening too!

However, with close to 2000 items, to cross-sell, I'm finding it needs some short-cuts, so products can be edited one after another, next, next, next instead of returning to the search.

To clarify that:

Initially I did "fast selling items" which was a collection of 160 items, and I was able to pull that collection, and do next, next, etc.

However, once I'd done that, I wanted to do items without "cross-sells" but I don't seem able to do next, next with that.

Also, the "link together" check box is less than straightforward, and I think "link togethers" down the track, may cancel out previous "link together"

Maybe a "random" option may be helpful. Where if you have 56 "link togethers" for an item, they randomly select the 15 items each time that page is loaded.

None of this is a real criticism, it's just what I find, having many items to work through.

I made suggestions to the developer, and they very quickly got back to me, saying my suggestions would be carried into the further development of the app.

I have 647 more cross-sells to edit, and I'm trying to get them done as swiftly as I can, as I can see the difference having the app has made.

I just wish my initial website builder, had selected Cross-sell instead of Recommendify which is a lot more expensive and not as good.

Vacuum Doctor
2 months using the app
March 7, 2016

Love it. This is a great solution to wanting to specify which "related Products" pop up. Exactly what I was looking for. The only thing I wish it had is a better "cart" related products section. You can only specify the same products to be seen in the cart with every product, no matter which items are in your cart. I would love if the same related products that you specify to each item were to show up when you add that item to the cart. Other than that, this is great! Thanks!!

Shirt Traveler
United States
2 months using the app
June 22, 2017

You'd be surprised how many cross sell apps don't have the simple functionality of displaying on the cart page, but this one does:) Plus, the support is second to none! Highly recommend!

United States
2 days using the app
August 31, 2016

I great app if you have multiple items with similar designs. Easy to use and fabulous customer service.

United States
2 days using the app
July 2, 2021

This is a really easy to use app and to set up, very effective and the support is super fast and very helpful

Soren's House USA
United Kingdom
2 days using the app
Cross Sell replied July 12, 2021

Thank you so much for your review :)

We are very happy to hear that!

Kind regards,

August 9, 2017

Just added Cross-Sell to our Shopify store and I must say their service is outstanding! Many Shopify APP providers are quick to inquire if they can aid in the set-up process. The Cross-Sell team beats them all, in my view. They were eager to help, took over the process for me and even offered to customize their APP to suit our needs.
I'm quite excited to see how it performs!

Epica 2
United States
1 day using the app
June 2, 2017

Looks great, and is cheaper then all the others.

They need some major feature to enhance and speed up the use of their app.

No Bulk upload!! Seriously?
No Cross sell Templates that can be added to collections?
No reporting?

Very time consuming and tedious as all hell.

We have seen conversions with this app. So it has paid for itself with in 30 days.

Support was good and replied quickly.

I just don't get why the enhancements of bulk update or templates attaching to collections is taking so long to complete.

Ebodyboarding Com
United States
About 2 months using the app
September 21, 2017

Brilliant app matches my theme perfectly. Asked for help setting it up and I think it was set up and working within an hour. Really helpful people, highly recommended. Just hope it does its job now!

Baba And Boo
United Kingdom
1 day using the app
October 26, 2015

Cross-Sell does not provide the same kind of customer service that you're used to. It is far beyond that. They will do every thing they can to get what you need accomplished in a VERY timely manner. Highly recommended.

United States
1 day using the app