Reviews (967)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to increase average order value by showcasing related products, enhancing both sales and the shopping experience. It offers extensive customization options and displays cross-sell items on product and cart pages. The app is noted for its stability and user-friendliness. Support, when needed, is quick and effective, with team members like Henry, Carol, and Stuart providing valuable assistance with customization and integration.

January 10, 2023

I installed this app as it was recommended to us by another app. Unfortunately the support for the app is very slow and I am getting only 1 reply every 24 hours if I am lucky.

Its been nearly a month since we installed the app and we are still yet to have a working feature which we are paying for.

It could potentially be a good app, however I can't comment as I can not get any help from there team to actually get this up and running in our store.

They also have a live chat feature within the app, however there is never anyone on the live chat and you are advised to send emails.

Don't install this app unless you are willing to wait over a month for support if it doesn't work when first installing.

Yoga Studio Store
United Kingdom
25 days using the app
Cross Sell replied January 10, 2023

Hey there, we do apologize for the experience that you've been having with us recently 😔. Our support has been down due to the holidays and some changes that we are going through. We are aware of these delays, and we are working on optimizing our support and services.

We will get in touch with you and arrange a call so that we can work in real time on features you wish to implement, as well as answering all your questions.

March 25, 2017

Great product, great service. Emphasis on the latter as this app has one of the best customer services I've experienced on Shopify. Very quick, very helpful.

Spotlight Men
United Kingdom
About 16 hours using the app
June 18, 2019

Excellent customer service. Josh is very quick to respond to queries and went above and beyond in accommodating us. Thanks!

The Black Seed Co
Australia
About 14 hours using the app
April 1, 2020

The App is good. It is like the description. Just be careful when you receive the new custom template from the Team that all your other apps are synchronized.

Lightglaze™
Luxembourg
16 days using the app
Cross Sell replied April 1, 2020

Thanks for the kind review! Anything we could have done better? Also, not sure what you mean by "custom template" :) Our app only uses one file, and most modifications happen outside it. Not sure what problems you might have had but more than happy to look into them. Cheers!

November 24, 2020

Extremely unhappy with the customer service. I specifically asked not to add the app to the current published theme but they went ahead and did so. When I asked to remove the code from the current theme and add it to another duplicate theme, they completely stopped responding to me. I emailed 3x within the span of a week and no response.

Sonage Skincare
United States
11 days using the app
Cross Sell replied December 14, 2020

Thank you for the feedback, we are very sorry you have had a negative experience. Unfortunately, as we already explained, your emails ended up in a spam folder. We immediately corrected this issue after seeing your review and this should never happen again. If you would like to reinstall our app, we will be happy to help you. Our sincere apologies for any inconvenience.

May 3, 2021

reached out to support twice and they ignored my messages. I gave them plenty of time to respond but I never got one.

Fc Sports
United States
10 days using the app
Cross Sell replied May 3, 2021

Hello,

I am very sorry you never received our email, but we reply within 24 hours. I see you sent us only one email on the 24th of April and I personally replied with the issue fixed on the 25th of April.

Can you please double check your inbox? Reply was sent to uniforms@fcsoccer.club and the email was never opened.

Kind regards,
Petra

Edited January 10, 2018

**Update** - I've updated the review from 2 stars to 4. I can't give a 5 yet, as I really haven't had time to see results. I was contacted almost immediately after I posted my original review, and the issue was resolved.

I installed the app last week. I have added them as a user to finish the code install(s). I am almost through my free trial period, and haven't even been able to use it. Actually, it may be ready, but I have received no communication since the request to add them. I have no idea what is going on, and I'm pretty dissatisfied with their customer service/response.

Hopefully, I can update this review soon.

Smoky Mountain Beard Co
United States
9 days using the app
January 6, 2017

This app is very easy to use and the customer support is exceptional. The people behind it are very happy to help with any questions and the free setup service is wonderful. Highly recommended!

hypnosisaudio.com

Hypnosis Audio Download
United Kingdom
About 7 hours using the app
June 29, 2017

UI is super easy to navigate and great customer service.

Success Freedom
United States
About 7 hours using the app
February 19, 2021

I used this app to link lingerie products of the same set. Worked perfectly. Then I ran into some complex problems, emailed the team, they replied within minutes and solved everything perfectly. This is flawless support - full recommendation from my side!

from-marion-with.love
Germany
About 6 hours using the app
Cross Sell replied March 1, 2021

Thank you for your review, we really appreciate it!
Please feel free to reach out to us anytime, we are always happy to help.