Reviews (967)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and increasing average order value through effective cross-sell and upsell strategies. They value the ability to manually select products for recommendations, enhancing control and customization to showcase new and related items. The app is noted for its seamless integration with Shopify themes, stability, and user-friendly setup. Customer support is frequently praised for its responsiveness and effectiveness, with specific commendations for team members like Henry, Carol, Stuart, and Steve.

September 6, 2023

Excellent app, and absolutely unmatched customer service, super helpful

Wallberry
United Kingdom
1 day using the app
Cross Sell replied September 8, 2023

It makes us really happy to hear that you are loving our app!! Thanks for your awesome review 😃

October 26, 2015

Cross-Sell does not provide the same kind of customer service that you're used to. It is far beyond that. They will do every thing they can to get what you need accomplished in a VERY timely manner. Highly recommended.

Birlings
United States
1 day using the app
November 7, 2017

Just installed and still evaluating, but... works great so far! It took very little effort to install and set up. For the one small customization we needed to make, support was amazingly quick to respond and helped to get us where we wanted to be by the next day.

Equipesport
United States
1 day using the app
October 12, 2016

First off, the support is phenomenal! I have never come across an app developer willing to help to the extent that Cross-Sell does.

The app is extremely well thought out. The dashboard and user interface is very intuitive. was up and running very quickly and I feel that the Cross-Sell app gives a highly polished look and feel to the site. Cross-Sell truly makes the eCommerce experience feel big league.

The Sensible Mama
United States
1 day using the app
June 26, 2017

Fantastic set-up service - it was all set up for me very quickly with great communication from Stuart - and on a Sunday evening too! Impressive. Thanks again for all your help. I look forward to using the app.

Angel Dove
United Kingdom
1 day using the app
August 8, 2017

Excellent service and very easy to use. Cross-sell help us to integrate this app to our website and they did a wonderful job.

Rustics For Less
United States
1 day using the app
August 12, 2021

Amazing customer service by Petra, so, so impressed! I put out an email asking for assistance, fully expecting not to hear anything for days, however i got a reply within 2 minutes. Petra has been amazing since and got the product to exactly how we need it!

Woven
United Kingdom
About 23 hours using the app
Cross Sell replied August 12, 2021

Thank you so much for your review, it really made my day :)

We always try to be as fast as possible and make your expectations possible. Please do not hesitate to reach out to us whenever you have a question.

Kind regards,
Petra

April 28, 2022

I trawled the internet and added and removed several apps before I came across this one. I wanted a simple solution for a simple requirement- link matching items and make it clear to my customers that the item they were viewing was part of a bigger collection. Until I came across this app it seemed there wasn't a straightforward solution that I could install and manage myself, without having to send emails back and forth and attempt to connect to zoom calls with developers who had terrible internet and were unable to walk me through the process as I was unable to grasp it alone. Time is money and I am very impatient and I needed an app that was quick to set up so I couuld move on to the next task on my neverending to do list! This app seems to be exactly what I am looking for. Easy to install, fast, clear and straightforward responses from the developers who were only too pleased to help (nothing worse than needing help from a developer who makes it clear they have better things to do than answer basic questions!) I would 100% recommend this app, especially if you are a complete technophobe like I am!

Big Little Bedrooms
United Kingdom
About 22 hours using the app
Cross Sell replied May 1, 2022

We're so glad that you decided to give us a try, and that you're loving our app 😊! Feel free to reach out to us any time for assistance!

March 25, 2017

Great product, great service. Emphasis on the latter as this app has one of the best customer services I've experienced on Shopify. Very quick, very helpful.

Spotlight Men
United Kingdom
About 16 hours using the app
June 18, 2019

Excellent customer service. Josh is very quick to respond to queries and went above and beyond in accommodating us. Thanks!

The Black Seed Co
Australia
About 14 hours using the app