Reviews (963)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales through effective cross-selling and upselling strategies. They appreciate its user-friendly interface, which allows for easy setup and management, and its stable performance across various Shopify themes. The app offers extensive customization options to meet specific business needs, and the customer support team is praised for being responsive and helpful, assisting with app customization and providing educational support to maximize feature use.
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Extremely unhappy with the customer service. I specifically asked not to add the app to the current published theme but they went ahead and did so. When I asked to remove the code from the current theme and add it to another duplicate theme, they completely stopped responding to me. I emailed 3x within the span of a week and no response.
Thank you for the feedback, we are very sorry you have had a negative experience. Unfortunately, as we already explained, your emails ended up in a spam folder. We immediately corrected this issue after seeing your review and this should never happen again. If you would like to reinstall our app, we will be happy to help you. Our sincere apologies for any inconvenience.
reached out to support twice and they ignored my messages. I gave them plenty of time to respond but I never got one.
Hello,
I am very sorry you never received our email, but we reply within 24 hours. I see you sent us only one email on the 24th of April and I personally replied with the issue fixed on the 25th of April.
Can you please double check your inbox? Reply was sent to uniforms@fcsoccer.club and the email was never opened.
Kind regards,
Petra
**Update** - I've updated the review from 2 stars to 4. I can't give a 5 yet, as I really haven't had time to see results. I was contacted almost immediately after I posted my original review, and the issue was resolved.
I installed the app last week. I have added them as a user to finish the code install(s). I am almost through my free trial period, and haven't even been able to use it. Actually, it may be ready, but I have received no communication since the request to add them. I have no idea what is going on, and I'm pretty dissatisfied with their customer service/response.
Hopefully, I can update this review soon.
This app is very easy to use and the customer support is exceptional. The people behind it are very happy to help with any questions and the free setup service is wonderful. Highly recommended!
hypnosisaudio.com
UI is super easy to navigate and great customer service.
I used this app to link lingerie products of the same set. Worked perfectly. Then I ran into some complex problems, emailed the team, they replied within minutes and solved everything perfectly. This is flawless support - full recommendation from my side!
Thank you for your review, we really appreciate it!
Please feel free to reach out to us anytime, we are always happy to help.
First Review: Totally Fake app on Shopify. There is 14 day free trial mentioned on the Shopify app store description. But actually there is no free trial at all. As soon as I downloaded the app, it redirected me to the Shopify billing and charged me $19.99. Please guys don't download this and get cheated. I am contacting them for refund Review 2: I contacted them for refund but still instead of refunding me they sent an email saying they have a 14 day free trial and you will not be charged if you uninstall before trial period is over. Then how the hell I am charged $19.99? Do u even have an answer for this. Mindless People Review 3: This is the first time I downloaded your app and I was charged immediately after I downloaded. Don't try to play games and refund my money now
Hello Meghvi,
we appreciate your feedback, however, we do offer 14 days trial period. If you uninstall our app before your trial period is over, you won't be charged and no charges are applied before the trial period is over.
You have been installed our app in October 2020 and now you installed us again, therefore you are not eligible for the free trial plan. We are not playing any games, we are just trying to explain why you were charged - because you already had your free trial plan. I am very sorry again, but we keep track of our customers and uninstalls.
In any case, I have credited you $19.99.
Please note, all the billing is handled by Shopify, if you would like to request a refund, please reach out to them.
Please let me know if you have any questions, I will be happy to help you.
Kind regards,
Petra from Cross Sell
Cross-Sell has been extremely helpful, easy to install, easier to deal with customer service. Would reccomend fully.
I am very happy with the look and functionality of this app. Turns out, with my Brooklyn theme the Cart cross-sells do not work with the slide-in or pop-up option. In order to make these work in Brooklyn, you must select the "page" option for cart settings. Not a big deal to me.
Stuart was lightning quick to address my inquiry on the matter and also customized my product cross-sells to be center aligned. I highly recommend this app for functionality and customer service. Thanks, Stuart for making a great app!
Useless support and NOT worth the Money. Thet spam me with emails and i have asked Them to stop 10 times!
Hi there. I'm sorry to hear your experience with us was not ideal. From what I understand, you uninstalled our app after finding it did not serve your needs. Our records show we received 3 requests for help, and promptly closed the 1st after you informed us it was not the ideal solution for you.
We should have closed the other 2 requests immediately and not followed up with automated email reminders requesting replies. For that I apologize and have made a note to improve our process & send less followup emails.
I do want to stress though that we don't spam customers, but thoroughly understand how our emails might have come across as such.
We'll do better next time.
Cheers :)