Reviews (9,625)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive pricing, high-quality products, and reliable shipping, which enhance customer satisfaction. They value its user-friendly interface, seamless Shopify integration, and wide product selection. Exceptional customer support, especially from personal agents, is noted for proactive issue resolution and assistance with sourcing and shipping. Merchants describe the service as significantly boosting their business scalability and efficiency.

Edited January 16, 2025

Judy Wen Helps me evry time, she is verry fast and always helps me out with my questions and problems. Im verry happy with her support :)

Also Leah helped me out great, she had a lot pacient and understood me well.

Fitshape
Switzerland
10 months using the app
May 23, 2024

I am very happy so far. Leah went out of her way to help me with my order processing payment. Very kind and professional. As a new store owner I say first impressions last and so I am very impressed and looking forward to working with my agent Leah at CJ dropping. Thank you.

MedleyMart
United Kingdom
4 months using the app
March 19, 2024

Corry! Corry! Corry! Best customer service in the world! She helped me since the launch of my store, and whenever I needed help and having concerns, she solve them right away and explained it in every detail. I once having problems with the sku bundles but she still manage to find the best solutions ever even though the technical team seems not finding a solution for it, but she manage to find the new supplier with the same product I need as soon as she can. So really great effort! Corry! Love your help. Very easy to work with and great communication skills, she is also very kind and friendly. Best of the best customer service!

tallpapa
Canada
2 months using the app
July 21, 2024

Ruth is very helpful, always happy to help and provide support.

Belori
Hong Kong SAR
29 days using the app
June 11, 2024

Cucheng also offers additional services such as product sourcing and custom packaging. These services have been beneficial in enhancing my store’s branding and customer experience.

Inspire art
United States
About 2 months using the app
June 13, 2024

My experience with CJ has been great since starting my e-comm journey. Sveta has been awesome and always finds a way to help satisfy the shifting needs of my business. Highly recommend !

Reneweva
United States
About 2 months using the app
March 19, 2024

I've recently just started using Cj dropshipping as a go-to fulfillment center and product sourcing hub for my brand. Right from the very beginning I was pleased with the service. I ran into a little discrepancy as I'm still new navigating the website and Ruth was super helpful! She responded in very timely manner while providing me with photos to help make the process go smoothly! My experience overall has been phenomenal thus far and thank you Ruth for being a massive support!

DreamHouseEra
Canada
10 months using the app
April 3, 2024

Amazing, so helpful, Bonnie Gu was able to help me save my store and all my products. I'm very appreciative and will continue using cj dropshipping because of their help. Thank you!

Foxi Fun
Canada
11 months using the app
July 15, 2024

Jolie was very knowledgeable and helpful. I feel so much better now that I chatted with him. I have a full understanding and how the product process works. I am truly grateful

The Versatile Living Store
United States
About 1 month using the app
May 16, 2024

I had a fantastic experience with CJ Dropshipping, thanks to the exceptional service provided by agent Sini Liu. Sini's responsiveness was unmatched, always addressing my inquiries promptly and efficiently. Not only did she ensure fast communication, but the quality of service was outstanding as well. The products I received were of excellent quality, and the entire process was seamless. I highly recommend CJ Dropshipping and Sini Liu for their commitment to fast, reliable service and high-quality products.

OMONNA
United States
7 months using the app