Reviews (9,624)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive pricing, high-quality products, and reliable shipping, which enhance customer satisfaction. They value its user-friendly interface, seamless Shopify integration, and wide product selection. Exceptional customer support, especially from personal agents, is noted for proactive issue resolution and assistance with sourcing and shipping. Merchants describe the service as significantly boosting their business scalability and efficiency.

Edited December 21, 2024

I recently had the pleasure of working with Leina as a supplier, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and an unwavering commitment to customer satisfaction.

First and foremost, the quality of their products is outstanding. Each item I received was meticulously crafted with attention to detail, showcasing the superior craftsmanship that sets Leina apart from other suppliers. Not only were the products of the highest quality, but they also arrived promptly and securely packaged, ensuring they reached me in perfect condition.

Moreover, I was thoroughly impressed by the level of communication and support provided by Leina throughout the entire process. Their team was incredibly responsive, addressing any inquiries or concerns I had with speed and precision. It's evident that customer satisfaction is at the forefront of their business model, as they went above and beyond to ensure I was completely satisfied with my order..

BluRay
United States
About 1 year using the app
May 22, 2024

I am new to this and when I went to the customer service about an issue I was having Christina Chen was a great help and was very patient with me so I under stood. I am so happy CJ's is so helpful.

EleganceEra-Home
United States
About 1 year using the app
June 7, 2024

I Just asked some questions to Irena Huang and really she was very helpful and fast reply I can’t believe that there is someone knows what she do like her thank you so much Irena and definitely i will contact you again if i have more questions

iBOB-Shop
United States
3 months using the app
February 2, 2024

I was having issues with my first order from my Shopify store and Bonnie helped me with everything and eased my mind for all future orders I get. She showed my exactly what to do step-by-step so i do not have to worry about my future product and i can ensure my business will succeed through CJ. Thanks Bonnie!

Lashed™
United States
6 months using the app
Edited March 22, 2024

I'm only starting out, but so far CJdropshipping seems to have pretty robust tools and features. It's easy to search for products, though their 'search by image' feature could use a little work (it often returns a very limited number of items, or it's not the right match even though you can find the exact item on their site searching by keywords). But BEST OF ALL, their customer service response rate is extremely fast. For product sourcing, they will reply within a day (possibly even hours - I'm not at my computer 24 hours a day). You can also chat with a representative on demand as well. Eugenia Deng answered so many of my packaging questions I got embarrassed but she remained patient and helpful. When she didn't know a delivery schedule off the top of her head, she double checked with someone else and was able to give me a specific answer in minutes. Leah was also very prompt with helping me deal with shipping questions, and linked me to the correct resources. It's really great that I'm able to get answers so quickly via chat, despite being a beginner. I'd say that's even more important for beginners. I think I'm going to be very happy with CJ!

LazyLuxe
United States
25 days using the app
May 11, 2024

We are not all the time a 100% happy with CJ, because of some problems, but our Agent Judy Wen is doing a really good job. She is answering us everytime really quickly and can help with everything!

Kaliteas
Germany
8 months using the app
August 26, 2024

Wing was the best!

SHIHTZU UNIVERSE™
Croatia
19 days using the app
February 21, 2024

So, I am only a newbee here trying to do dropshipping, and not even an iota of what I am getting myself into. I've been reading so much online about dropshipping and thought it maybe something that would improve my future outlook.

And as a newbee without a depth of knowledge about how the product sources of shopify stores works, I decided to contact cj dropshipping directly to find out info on returned items, tracking, and out of stock orders. So I tried contacting you directly hoping to get a reply promptly, which actually happened and I am so grateful to Ms. Sita for her promtness in replying to my inquiries. Thank you so much, Ma'am. It was a great pleasure working with you this afternoon. Thank you, again, so kindly.

Essential Wears
United States
2 months using the app
Edited January 19, 2024

Very helpful and friendly! He sent me even indivdual screenshots to help. could fix my problem. That was yesterday.

Today I was working with Suki Huang and he was great as well! He fixed my problem so fast, I can't believe. Really appreciate - thank you!

Future Tech
Switzerland
12 months using the app
Edited July 2, 2024

I had a very good experience with Chandy Chen. He helped me find products and solved my problems very quickly. I am very grateful for his quick answers to my questions.

I really enjoy working with him =)

Thanks Chandy for everything

ReRi X
Switzerland
4 months using the app