Reviews (9,624)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive pricing, high-quality products, and reliable shipping, which enhance customer satisfaction. They value its user-friendly interface, seamless Shopify integration, and wide product selection. Exceptional customer support, especially from personal agents, is noted for proactive issue resolution and assistance with sourcing and shipping. Merchants describe the service as significantly boosting their business scalability and efficiency.

February 6, 2024

I've been utilizing CJ Dropshipping for a while now, and it's been an integral part of the growth and success of my online store. The platform itself is incredibly organized and user-friendly, which made my initial journey into dropshipping much smoother than anticipated. Like any newcomer to the e-commerce scene, I've encountered my share of questions and uncertainties. Thankfully, the Customer Support team at CJ Dropshipping has consistently been a beacon of clarity and assistance.

Most recently, I needed specific information regarding shipping options to ensure my products could reliably reach my customers. This is crucial for me, as I aim to provide the best possible service and product availability. It was in this context that I had the pleasure of interacting with agent Billy. Billy's support was nothing short of exceptional. He was not only responsive and clear in his communication but also went above and beyond to ensure I had all the necessary information and tools at my disposal. His guidance made it easy for me to navigate the platform and make informed decisions about my inventory and shipping strategies.

OtoCleanTech
Poland
5 months using the app
February 25, 2024

CJ has been awesome for my online business. They have tons of products and their customer service is top-notch. They even gave me a special agent named Bruce, who I can chat with on WhatsApp whenever I need help. Bruce is super quick to respond and always friendly and has great communication skills, always happy to help. Working with CJ has made running my business much easier and less stressful. I highly recommend them!

Vibranthom
United Kingdom
5 months using the app
Edited July 17, 2024

Jolie did an outstanding customer support!

After using intensively in the last few months I am very satisfied. Angel did an outstanding job with helping me.

wildhoney
Germany
6 months using the app
April 1, 2024

Whalen Zhu just helped me with a technical issue, via the live Chat support. He helped me with a simple screen problem in minutes that I had been trying to fix for a long time. I was very impressed - thank you CJ Dropshipping for providing excellent support. Thank you Whalen!

Mona Mae
United States
10 months using the app
January 22, 2024

Raymond He is an absolute legend. I am new to the site and he was able to help answer all my questions and also got me to look at additional ways i can get my business better deals. Look forward to working further with Raymond and doing more business with CJ Drop shipping. Definitely recommend this site to anyone who is a merchant or seller.

Azile
Australia
5 months using the app
April 22, 2024

CJ Dropshipping is great! I was formerly using ZenDrop, but then switched because someone recommended CJ. I am very glad I am. The prices are much better, and the personal help I received from Yana was excellent. I had concerns that needed fixing, and they were taken care of efficiently. Order fulfillment is very fast and easy. On top of that there is no monthly fee. Anyone dropshipping needs to use CJ.

Velumias Lashes
Canada
5 months using the app
Edited November 12, 2024

Always great help provided by customers service! Quick reply's and help with al kind of issues. Leah is one of the latest customer service employees who provided me great help. But overal therw is always someone you can count on

Arina Dong is one of the customer support employees who has provided great service.

Aventra
Netherlands
8 months using the app
April 27, 2024

Yana was a great help getting my first order through CJ's Fulfilled. I had never used them before and he was a big help syncing my order for me and giving me directions going forward on using their platform.

CashStash
Bulgaria
3 months using the app
July 1, 2024

I would like to give a big thank you to “Luria xie “ . The customer Service was well delivered and the patients was awesome . You’re good at your work and appreciate it . Thanks for satisfying my troubles and putting a smile on my face THANKS LURIA XIE

Swift Mart Pro
Canada
29 days using the app
January 30, 2024

Have been in business with CJ for almost a year now and they are just the perfect fit for my business, support team is just wonderful every time i need any help specially Shinco Zhao, this guy goes beyond to get me what i need every single time, so thank you and keep up the amazing work.

Kittiewish
United States
7 months using the app