Reviews (9,632)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive pricing, high-quality products, and reliable shipping, which enhance customer satisfaction. They value its user-friendly interface, seamless Shopify integration, and wide product selection. Exceptional customer support, especially from personal agents, is noted for proactive issue resolution and assistance with sourcing and shipping. Merchants describe the service as significantly boosting their business scalability and efficiency.

Edited January 23, 2024

Very good service from CJ and the contact with April is very good!! Very profesional, efficient and friendly person!!! 5 stars for her

Mikizi
France
Over 3 years using the app
CJDropshipping replied November 27, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

Edited March 27, 2023

I used to use Oberlo connected to AliExpress. But after starting using CJ my life has become so much easier. EXCELLENT CUSTOMER SERVICE. Great system, great shipping lines and good prices. love it!

JumpShaper
Norway
Over 3 years using the app
CJDropshipping replied February 7, 2022

Thank you for your feedback! Your approval is our motivation.

May 14, 2021

CJ is a great alternative for sourcing & selling products. Especially because you get an agent assigned from the beginning. Mine is Gina and she helps me a lot with the process. She's amazing and always there whenever I need her. Thank you & definitely recommend!

Brandoras
Cyprus
Over 3 years using the app
CJDropshipping replied May 16, 2021

Thank you for your feedback! Your approval is our motivation.

Edited December 3, 2024

I recently had the pleasure of interacting with CJ's support team, Gildan and Aoki was stand beside me until fix all my issue and this mean to me and I am thoroughly impressed. The team was exceptionally responsive, knowledgeable, and genuinely committed to solving my issue. From the moment I reached out, they handled my inquiry with professionalism and efficiency, ensuring that I had all the information and assistance I needed. Their dedication to customer satisfaction is evident, and they went above and beyond to make sure my experience was smooth and pleasant. I highly recommend CJ not only for their top-notch products but also for their outstanding customer support. Five stars!

Veloxea
United Arab Emirates
7 months using the app
October 27, 2022

We have been working with CJ these several years. They provides us not only integrated system that easier your life, but they also assist us, they provide their best account manager to help you day in and day out, shoutout to Henry Hu. The communication has been great, super nice guy and helpful. The support is awesome. Thanks!

Evalonrealm
Hong Kong SAR
Over 3 years using the app
Edited June 14, 2022

I am very new to dropshipping business. CJ is making my life much easier and their customer service is very helpful and very quick to respond. The shipping timings are so much better. One small improvement I would suggest is to include some kind of small gift cards for customers to write their messages.

beetoddler
Sweden
Over 3 years using the app
CJDropshipping replied April 15, 2021

Thank you for your feedback! Your approval is one most important reason for our continuous improvement.

June 4, 2024

I would of course recommend CJ. But the best thing about CJ Dropshipping is, by far, my customer support person, See. I had to use a few people due to the time difference but I quickly learned that it was well worth my time to wait and do all of my business with See. She was so patient with me, and was able to answer most of my questions and when she couldn’t she was very quick to find someone who could. I can’t believe my luck to be assigned to See!!!!

from our baby to yours
United States
7 months using the app
September 18, 2020

My agent is Skye is awesome. Responds very quickly, very transparent with answers and very helpful sending me new products I can sell and updates about my product. I recommend CJDropshipping

LullaLeisure
United States
Over 3 years using the app
CJDropshipping replied September 21, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

Edited January 10, 2023

Customer service is very responsive. A great service in total! My agent is Lori, if I have a question she reacts very quickly and always have a solution! Highly recommend!

FOLVS
Germany
Over 3 years using the app
CJDropshipping replied April 6, 2022

Thank you for your feedback! Your approval is our motivation.

Edited March 22, 2021

Out of stock problems are an issue with this company. I have not removed the products from my store but have changed their availability to pre-order only and notify the customer when they are in stock.

L & M Kee
United States
Over 3 years using the app
CJDropshipping replied January 25, 2021

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!