CJdropshipping: Much Faster

My agent Cristina, went above and beyond to find the information we required on a purchase that was made. She was very helpful and also gave extra information on ways to save money on shipping for future purchases. Great customer service from this agent!

Im really happy to work with CJ especially with my agent Fiona she resolve issues very fast. I would definitely recommend cj to anyone.

Great app. Customer service is excellent. Special thanks to Skye Zhu and Sean Lu who are very helpful and very responsive. Resolved my issue with 2 hrs. Congratulations to the team.

I recently started using this Shopify app and couldn't be happier with the results. It's incredibly easy to use, making the setup and management of my online shop a breeze. A special shoutout to Harvey, my personal agent, who has been exceptionally helpful throughout the process. His support and guidance have been invaluable, ensuring I get the most out of the app. Highly recommend this app for anyone looking to streamline their e-commerce operations!

Karen Jiang is my personal assistant to cj, she does a great job and responds very quickly when I need help.

I high recommend CJdropshipping. As I'm dropshipping products from CJS, they deliver products within 15 days. I even tried other dropshipping supplier, they are not good at it and customer support are most appreciated espectically after delivery service.

I have been using this service for two years, I must say that I am satisfied, the support is always fast and has always helped me. thank you

Excellent help and support from the representative. Guided step by step with the help of the screen shots and able to resolve the issue immediately. Thanks once again!

Firstly, CJ agents make all the users write 5-star reviews and mention their agent names. These are (90% of the total reviews) not authentic and are asked by CJ agents to put.
Secondly, their communication is absolutely disastrous. Every time there is a problem, a new CJ rep joins the chat and makes you go through all the same steps. Moreover, one of them tells you to do one thing and another tells you to do the opposite. They made me invest thousands of euros into buying inventory before Chinese New Year. Then one of the reps said that I don't need to do anything; all orders will be deducted automatically from the inventory. However, 2 weeks later, all orders are processing and they said it's my fault because I didn't click "deduct from inventory". They asked me to cancel all my previous pending orders and make new ones. I cancelled all my previous orders, but there is no such option to "deduct from inventory", so all my customers think I scammed them and my Facebook ad account is being blocked as well as the Stripe and Paypal payment processors are flagging me for fraud. I lost all the money I ran on Facebook ads, payment processors held all my money and returned everything to customers and CJ made me invest in inventory, which has no way of accessing so more money is stuck there.
Thirdly, they make fake promises. They promise that your problem is resolved, and after waiting for longer than they promised, you contact them again and they treat as if no complaint was ever made and they ask you all the same questions all over again and take the same steps again, and then they ask you to disconnect from the chat because they say they will handle it, and later when you try a third time, the same problem from square-one all over again.
I wanted to give them 0 stars, but I'm giving 2 stars because if you are just trying to start a new product and wanna test it out, then it's okay. Although their processing time is super slow, 1 -2 weeks just process and not even start shipping, even when selecting extremely expensive DHL express method. But it you actually wanna do business, then probably best to stay away from CJ.

If you do dropshipping then you will love CJ. It gives you all the abilities to create the endless bundle possible. You can easily mix and match each product to increase your AOV. And CJ's staff, especially Ms.Bianca is very friendly to support you along the way. The shipping time is fast too.