Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this platform for its wide range of products, personalized customer service, and competitive pricing. They commend the quick and professional responses from dedicated agents. The efficient order processing, shipping times, and additional services like product sourcing and quality checking are also highly valued. Many have successfully grown their businesses using this platform. It offers various shipping options, including warehouses outside China for faster delivery, and provides promotional resources like media and videos.

October 20, 2023

CJ is, in my opinion, the best supplier there is in dropshipping. The product selection is huge, but above all, the customer service is outstanding.
My personal agent Jiaming really does a first class job. Always available, offers quick response times and is always eager to help me out, which I really appreciate.

MogaPlus
United States
2 months using the app
December 20, 2023

Great app and thanks for Jolie

Scenties
Hungary
About 2 months using the app
November 9, 2023

ZERO STARS!!! FRAUD !!! BEWARE!!!!
I ordered mid august & by mid September the package sat for over 2 weeks at the local delivery station due to “weather delay” . When I reached out to them they let me know tjay the package was lost & that they emailed the company to let them know as well. Reached out to customer support to file a dispute for my package & now it’s mid November & I’ve had to file a dispute with my bank because they’ve STOLEN MY MONEY AT THIS POINT . After even getting proof themselves that my package was lost , they refused to refund me & instead wanted me to pay them MORE MONEY to reship it from china again FOR THEIR FUCK UP . After letting them know I already reported them for fraud & disputed their charge to my bank , they blocked my Cj account completely .

Bee Stylish Boutique
United States
5 months using the app
November 2, 2023

My Personal Agent Kris has done a great job helping me start up my business, she always responds on time, ensures she solves the problems, and is always there to help. Overall great customer service and a great help

Luxute
United States
About 1 month using the app
January 3, 2024

Arlene helped me and responds very quickly

SUCCEED
Italy
About 23 hours using the app
October 28, 2023

I was amazed at how Connie helped me find a solution to my concern. I contacted her and was satisfied in less than two minutes. Thank you Connie, thank you CJdropshipping.

NEEVANA
United States
3 months using the app
December 7, 2023

Cristina Chen Cristina Chen is very competent and solved my problem quickly and professionally.
I recommend her

Animalia Market
France
27 days using the app
November 14, 2023

Alexis Wong, I have received the expected attention, really helpful and informative. Thank you very much for having quality customer service.
Cj, really excels at it.

MENICHI
Mexico
About 2 months using the app
October 20, 2023

I recently had the pleasure of experiencing exceptional customer service from Bonnie Gu at CJDropshipping. Bonnie was not only professional but also displayed an impressive knowledge of the company's products, all while maintaining a wonderfully friendly demeanor.

From the very beginning of my interaction with Bonnie, it was evident that she prioritized my needs as a customer. Her patience and willingness to go the extra mile to assist me with my questions made my experience truly enjoyable.

Bonnie's expertise and dedication to customer satisfaction set her apart as a top-notch customer service agent. She demonstrated an incredible understanding of CJDropshipping's offerings, which was immensely helpful in addressing my inquiries.

In an era where great customer service can be rare, Bonnie Gu exemplifies what it means to provide exceptional support. Her personalized assistance has left a lasting and positive impression on me, and I have no doubt that she is a valuable asset to CJDropshipping.

I want to express my gratitude to Bonnie Gu for the outstanding customer service she provided. If you're seeking a customer service representative who is professional, knowledgeable, and friendly, I wholeheartedly recommend Bonnie for a stellar customer service experience. Thank you, Bonnie Gu, for making my experience with CJDropshipping memorable and enjoyable!

Dodhoro
United Kingdom
5 months using the app
Edited April 13, 2024

I could not see my orders, but a quick chat with chat with Linda Feng and she pointed me in the right place, I had not linked one of my product correctly.
Customer service team is fantastic and wait time is only a few minutes which is great.
Well done CJ service team and well done CJ drop shipping.
D from Dzineprintz.com

Dzineprintz Store
New Zealand
9 months using the app