Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this platform for its wide range of products, personalized customer service, and competitive pricing. They commend the quick and professional responses from dedicated agents. The efficient order processing, shipping times, and additional services like product sourcing and quality checking are also highly valued. Many have successfully grown their businesses using this platform. It offers various shipping options, including warehouses outside China for faster delivery, and provides promotional resources like media and videos.

October 16, 2023

This platform has great customer service! My agent Niky is really professional and kind! He helps me in any situation and solved some problems for me on a couple of deliveries and on finding a specific product that I couldn't find. Really fantastic!! I highly recommend!!

Loopswatch
Italy
6 months using the app
October 20, 2023

I recently had the pleasure of experiencing exceptional customer service from Bonnie Gu at CJDropshipping. Bonnie was not only professional but also displayed an impressive knowledge of the company's products, all while maintaining a wonderfully friendly demeanor.

From the very beginning of my interaction with Bonnie, it was evident that she prioritized my needs as a customer. Her patience and willingness to go the extra mile to assist me with my questions made my experience truly enjoyable.

Bonnie's expertise and dedication to customer satisfaction set her apart as a top-notch customer service agent. She demonstrated an incredible understanding of CJDropshipping's offerings, which was immensely helpful in addressing my inquiries.

In an era where great customer service can be rare, Bonnie Gu exemplifies what it means to provide exceptional support. Her personalized assistance has left a lasting and positive impression on me, and I have no doubt that she is a valuable asset to CJDropshipping.

I want to express my gratitude to Bonnie Gu for the outstanding customer service she provided. If you're seeking a customer service representative who is professional, knowledgeable, and friendly, I wholeheartedly recommend Bonnie for a stellar customer service experience. Thank you, Bonnie Gu, for making my experience with CJDropshipping memorable and enjoyable!

Dodhoro
United Kingdom
5 months using the app
Edited April 13, 2024

I could not see my orders, but a quick chat with chat with Linda Feng and she pointed me in the right place, I had not linked one of my product correctly.
Customer service team is fantastic and wait time is only a few minutes which is great.
Well done CJ service team and well done CJ drop shipping.
D from Dzineprintz.com

Dzineprintz Store
New Zealand
9 months using the app
Edited April 3, 2024

I am very happy with CJ and especially with my agent Ashley Wu. She is always there for me to anwser my questions and to provide me with repsonses and solutions. She is a very engaged agent. i'm very happy that she is my agent and that i can count on her. Always happy to work with cj and with ashley wu

Gymdrop
Switzerland
6 months using the app
April 12, 2024

Merci à Cjdropshipping pour la réactivité de ses agents en particulier Steva qui ma bien aider.

lightbeyond
France
2 months using the app
October 26, 2023

Their customer service is absolutely awesome, and especially Cristina is the best person for that, they got 5 stars

TheTruthful
Saudi Arabia
About 1 year using the app
October 17, 2023

I found the customer support excellent, available at all times, and attentive, especially Harris, who answers my questions and is guiding me through the integration process in my store so that I can make my sales. So far, it's been a great help to me.

Starkz
Brazil
3 months using the app
November 1, 2023

Im new to this whole system so I do have a couple question and Leah was an amazing help and quick and clear to reply and more than happy to assist me!

Chrome Jewlery
United States
4 months using the app
December 5, 2023

Vita is very caring and helpful for me good service Vita I like

NABEEL BAZAAR
Oman
About 2 months using the app
January 27, 2024

dropshipping much better with CJdropshipping , nice conseltation , good prises and fast shipping that's all what we need , and much Thanks and appreciation for AGNES she's the best

projector hub
Algeria
7 minutes using the app