Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this platform for its wide range of products, personalized customer service, and competitive pricing. They commend the quick and professional responses from dedicated agents. The efficient order processing, shipping times, and additional services like product sourcing and quality checking are also highly valued. Many have successfully grown their businesses using this platform. It offers various shipping options, including warehouses outside China for faster delivery, and provides promotional resources like media and videos.

October 26, 2023

CJ is great, way better than Ali Express. Faster shipping times and you get your own agent help with any issues.

Tension Co
Australia
7 months using the app
November 14, 2023

super experience and fast reply by yana One of the best cj agent

Lola Sensual
Canada
About 2 months using the app
October 27, 2023

I would like to express my deep gratitude to you for your services. You were very kind and helped me greatly. My special thanks to Cristina for achieving this achievement would not have been possible without your contribution and support. I am very grateful to you for your efforts and good manners.

afandies
United Kingdom
3 months using the app
October 19, 2023

thank you Arlene Nong, you were very patient with me, that's a perfect example of a great customer service. you take your time to explain and make me understand.
thanks again Arlene.

My Store
United States
5 months using the app
October 26, 2023

I am very satisfied with the support
Help is provided wherever possible, especially my agent Bruce Lin is very helpful and professional in his work. Keep it up

MyMela
Germany
4 months using the app
November 3, 2023

You get really good support for your products. Berry Gan helped me a lot!

Mommy Bag
Switzerland
5 months using the app
November 16, 2023

Agent Fionnula at CJ Dropshipping provided fast, thorough, caring customer service. Thank you.

Immune Boost Naturals
United States
5 months using the app
October 17, 2023

I've been a new Ecommerce Partner with CJ Dropshipping, and I want to praise the exceptional customer service provided by my assigned customer service agent, June Chen. I'm not only very pleased with her consistent support and thorough follow-ups but also impressed by her deep knowledge of the products and processes. June's prompt and insightful responses have made navigating the platform much smoother for me. While her assistance has been outstanding, I hope the platform can improve its dispatch time for a quicker service, ensuring an even more seamless experience for its users.

Goat Moon Inc.
Australia
3 months using the app
October 18, 2023

Thank you, my agent Flo, for being incredibly helpful with the issue I encountered. I changed the payment method, but forgot to cancel the orders, resulting in double charges, first through PayPal, and then with the Mastercard. As a result, I couldn't locate the transactions with PayPal anymore. My agent Flo went above and beyond to assist me, not only in resolving the payment issue but also in unlocking my account. Flo's assistance was instrumental in getting my account back on track, and I'm extremely satisfied with the support and service I received. Thank you for your outstanding assistance!

Lazyollie
Germany
6 months using the app
October 23, 2023

Dear Sveta

I wanted to take a few moments to share with you my experience of working with you. Simply put, it was a pleasure. Your positive attitude, courteousness, and willingness to go above and beyond to help were truly appreciated.

Your professionalism and expertise in your field were evident, and you were willing to make time to answer any of my questions or concerns. Your communication was clear and prompt, and you demonstrated a genuine interest in helping me achieve the best possible outcome.

Thank you very much for your help and assistance. Your contributions were instrumental in making sure I was able to achieve my goals. I hope we can work together again soon and I have no hesitation in recommending you to others.

Best regards,

~jenny

Moonlight
South Africa
29 days using the app