CJdropshipping: Much Faster

Fast support and the customer service from Kaycee Chen was great as well! Whenever I needed clarification or help she would respond very quickly to resolve any issues.

I´m working for a while now with the Platform and I have to say that if I have any Questions, the Agents, especially Karen Jiang are Helping out alot. The Platform by it self is also very atractive and very useful :D

So far, I don’t have much good to say here. I am very seriously considering dumping CJ's

I joined CJ Dropshipping because I was having a lot of issues with another supplier. Unfortunately, I am having more issues with CJ
s than I did with the other supplier. Problem after problem. Difficult to get a reply because they stick you with one agent and say, "I'll leave a message for ..."

I asked CJ is their inventory levels were real-time. They said yes. Well, for my second order with CJ Dropshipping, two days after paying they tell me the product has been discontinued. Why is it listed as over 11 thousand inventory then? This makes me look bad to my customer. I have just moved to CJ after having this issue several times with a previous supplier.

I spend most of my time waiting in line in chat for support – not enough support staff, so you have to wait a very long time. They take days to answer support tickets.

They have no product descriptions on the product I have been looking at. They say weird thing like Material: cloth. What is cloth? Is it cotton, polyester, or something else. They provide weird measurements and sometimes it is not clear whether the measurements are across the garment or around the whole garment. Presumably half the garment if it is cm. Sometimes they list product size but miss some of those sizes in the size guide table.

Their customer product reviews look fake, I’m not sure – many have the same name or exact comments on the same product. There are often female name on make product, and vice versa. I know people buy others gifts, but there are too many, and the way they are worded implies the product is being use by the person proving the review.

So I have to either use a lot of guess work – which is risky, or I spend all my time waiting in chat or for a support ticket to be answered.

Fake fulfillment times - they mark orders as fulfilled shorty after you pay and stick a tracking label on them - I know because I ordered a product for myself. I received an email with tracking details which showed as no data for days. I have two orders that have been marked as fulfilled but they haven't even reached their warehouse yet! Orders are not fulfilled until they are just about to leave the warehouse for transportation to the airport.

Disappointing.

I am using cj since 1 month and I love their support service, they give you an agent that always solve any poblem fast. I think I am lucky to have Catherine Li as agent. Shipping times are good too

CJ Dropshipping is a great app but if it was not for its workers it would not be that successful Camilla Zhu was very supportive and patient she answered all my question. She gave me the support that I need to be successful in my business she is very knowledgeable about everything she knows her job very well I know for sure I am in good hands I will like to work her again please retain her I desperately need her

Rebecca’s is an amazing service agent, attentive to detail. They help you with all aspects of the order processing. An amazing experience and customer. I would give it 10 stars if I could.

If it was possible to give 10 stars Connie Jin would receive them. Again, I would like to thank her for taking her time with me and being very detailed and showing exactly where and what to look for. Customer Service is not DEAD, well not with Connie Jin. She is very professional, knowledgeable, and customer oriented. She eased the worriness of a first-timer, or anyone who is in this business. I pray I get her again or someone close to her caliber. Get training CJ!! Will recommend to others!! I am pleased so far and pray I will continue to be!!

I've just started working with CJdropshipping and so far Roxanne has been giving me great service and is always ready to answer my questions.

"I had the pleasure of working with Eileen and can only report positive things. Her collaboration is exceptionally good! Eileen not only shows a high level of professionalism and expertise, but is also extremely helpful and always ready to offer support where needed. Her friendly and proactive manner makes working with her a true pleasure. I would definitely recommend Eileen for any project that requires commitment and expertise. 5 stars!"

wonderful Customer Service From CJ & Lena Jin
I am getting excellent help from ma agent Lena Jin. She answers all my questions and very fast. I really like the support of CJ. As a new beginner, I have inevitable problems for my business, Lena Jin has given me the useful advise and super patient to me. I appreciate her help.