Reviews (9,075)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer service, particularly noting agents like Carrie, Leon, and Ken Yang for their responsiveness. The platform is user-friendly and integrates well with Shopify, streamlining order and inventory management. Merchants appreciate the wide selection of products and competitive pricing, which help meet diverse customer needs and maintain profit margins. Reliable shipping and efficient logistics management enhance customer satisfaction and trust. Features like dedicated personal agents and robust tools for product search and order tracking are also valued, supporting merchants in their dropshipping business and helping them focus on sales and customer service.

October 2, 2020

Very good app. Responsive customer service and agents available at any time.
They can solve your problems very quickly.

Puppies Land
France
About 2 years using the app
CJDropshipping replied October 2, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

June 5, 2021

Excellent customer service by Cristina Chen. Straightforward answers, Professional, Very nice and friendly !Highly recommended!

Shoppida
United States
About 2 years using the app
CJDropshipping replied June 6, 2021

Thank you for your feedback! Your approval is our motivation.

April 26, 2021

One of the best agent app in the market. They find a solution everytime you need help. The customer service is top. Love to work with cjdropshipping and the amazing team of the factory. The youtube channel is very very informative. So nice that we have the posibility to see factory in videos. Love you china people. For sure will I come one time visit your amazing country. 5 stars because they work hard and with profesionalism. My agent is Celia and sie is just amazing.

Earth of me
United States
About 2 years using the app
CJDropshipping replied April 26, 2021

Thank you for your feedback! Your approval is our motivation.

Edited November 30, 2023

The greatest and best fulfillment App in Shopify! My support agent - Mango is very supportive and prompt enough to help with my order fulfillment, without all this assistance, my Q4 would not have been so successful. Thumbs up to Mango and CJ!

Meowgicians™
Malaysia
About 2 years using the app
Edited October 4, 2020

Perfect, they listen and help us quickly. The people I've had on the chat (Sylvia and Vicky) have been a great help. Recomend

Loryos
France
About 2 years using the app
CJDropshipping replied October 4, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

August 31, 2021

I have just use CJ app to complete my first order. The service team is great especially my agent Shirley help me all the way from order fulfillments and solving problem with package delivery. Very patience with me. Excellent service so far. Highly recommended!!

5th Basic
Canada
About 2 years using the app
CJDropshipping replied September 1, 2021

Thank you for your feedback! your approval is our motivation.

July 16, 2022

dropshipping service great, Tracy's support is also great and 24/7 available. answers my doubts and helps me without hesitation

Melyus.shop
Italy
About 2 years using the app
September 13, 2021

This app is very useful to start a business, you have your own agent to help you, mine is Saturn she is really helpful and she answers all of my questions, I recommend !

loomy
France
About 2 years using the app
CJDropshipping replied September 13, 2021

Thank you for your feedback! your approval is our motivation.

July 2, 2021

It's been working great. Once you have a good game plan and know what you trying to achieve CJ can help you get there. My personal agent Shicharl is very helpful and really helps to have an agent who will respond and action all concerns.

RedTag Hub
Canada
About 2 years using the app
CJDropshipping replied July 4, 2021

Thank you for your feedback! Your approval is our motivation.

Edited May 14, 2024

CJ's customers service is really fast and efficient. Thanks to Miya Huang for assisting me with any issues that I faced.

CaseDropp
Malaysia
About 2 years using the app