Reviews (9,078)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer service, particularly noting agents like Carrie, Leon, and Ken Yang for their responsiveness. The platform is user-friendly and integrates well with Shopify, streamlining order and inventory management. Merchants appreciate the wide selection of products and competitive pricing, which help meet diverse customer needs and maintain profit margins. Reliable shipping and efficient logistics management enhance customer satisfaction and trust. Features like dedicated personal agents and robust tools for product search and order tracking are also valued, supporting merchants in their dropshipping business and helping them focus on sales and customer service.

Edited July 31, 2024

Elsa Tong has been fantastic to deal with. Well spoken and always helpful.

She helps us with sourcing products, finding new suppliers, finding the best prices, packaging and customisation, and is always on top of our disputes and tickets!

We would not be where we are as a business if it wasn't for Elsa.

Thank you Elsa for your help and patience.

Toddler Tough
Australia
About 1 year using the app
Edited July 9, 2024

My Overall experience with CJ customer support is too Good. Everytime we leave a message they reply within few minutes. Aoki one of the best support member, she always available to help and resolve issue we faced, she also helps to get better prices for products! Also Rebecca Lin helps out to resolve some issues. Thanks to everyone in CJ team

My Catchy home
United States
About 1 year using the app
September 6, 2023

I Love CJ they have all types of products and fast shipping times their customer support is awesome Irene Helped me fix a issue in no time!!! I have tried many other suppliers and I can proudly say nobody beats them!!!

HearthSideHome
United States
About 1 year using the app
Edited May 27, 2020

Nina is an amazing agent. She is understanding, patient and very helpful. I have multiple stores and like to centralize my sourcing and products, and to have an agent there for your every step of the way is priceless. Nina goes above and beyond to assist with every need and that is wonderful. Good agents make CJ dropshipping worth using for all your business needs.

The Waisty™
United States
About 1 year using the app
CJDropshipping replied May 27, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

Edited May 30, 2023

CJ dropshipping ist the best platform. The quality of the products are insane and the support is very good. I have a personal agent and i can contact her every time and i get a fast answer for my questions.

simpora
Switzerland
About 1 year using the app
January 27, 2021

I like working with them, they usually ship products quite quickly and the delivery times are accurate.

FitnessCrush
United States
About 1 year using the app
CJDropshipping replied January 27, 2021

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

May 17, 2021

Excellent interface and customer service by every single contact thus far. Makes the whole process a lot easier!

Peau Tendue
Netherlands
About 1 year using the app
CJDropshipping replied May 17, 2021

Thank you for your feedback! Your approval is our motivation.

July 1, 2020

I recommend CJ for fast shipping and fast customer service, they always answer my questions and I hope they will keep it like this.

HomeRevel
United States
About 1 year using the app
CJDropshipping replied July 1, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

October 11, 2023

Best Supplier, they make sure the Quality of products and are really helpful in solving problems if you face any during sourcing.

Obsesie
United States
About 1 year using the app
July 30, 2021

Excellent customer service, Danny Xiang is the best agent you can have, always available very happy with the service.

LeBoutic
United Kingdom
About 1 year using the app
CJDropshipping replied August 1, 2021

Thank you for your feedback! Your approval is our motivation.