Reviews (9,075)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer service, particularly noting agents like Carrie, Leon, and Ken Yang for their responsiveness. The platform is user-friendly and integrates well with Shopify, streamlining order and inventory management. Merchants appreciate the wide selection of products and competitive pricing, which help meet diverse customer needs and maintain profit margins. Reliable shipping and efficient logistics management enhance customer satisfaction and trust. Features like dedicated personal agents and robust tools for product search and order tracking are also valued, supporting merchants in their dropshipping business and helping them focus on sales and customer service.

November 28, 2020

Wonderful customer service and fast shipping. Everything is just nice. I would not hesitate to recommend.

Babyify
United States
About 1 year using the app
CJDropshipping replied November 30, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

August 10, 2021

I am using cj for a month and I am very satisfied. with their service. especially with my agent Sean Lu. The customer service is good and one thing that satisfies me more is the product inspection before the shipment because I have many bad experiences from my previous suppliers shipping bad quality products that you have no idea about. I recomend them!

Bloomgush
India
About 1 year using the app
CJDropshipping replied August 10, 2021

Thank you for your feedback! Your approval is our motivation.

February 21, 2023

I always get response to my question in 5 minutes, it is so nice because the problem I have will be solved in literally seconds. Sita Cui is the one that helps me, thank you for all the times you have helped me. 5 stars!!!

Markaj-shop.com
Netherlands
About 1 year using the app
July 28, 2021

Their Customer Service Tinkle really helpful, always get the best service experience from her Recommend this service!

Safety Home
Malaysia
About 1 year using the app
CJDropshipping replied July 28, 2021

Thank you for your feedback! Your approval is our motivation.

February 9, 2023

I was provided with an excellent service from ANGEL! She gave me very concrete and credible information significant to all of my needs. Again thanks Angel!

ROUSSAUX
Canada
About 1 year using the app
Edited April 2, 2021

Fiona Xu is an excellent agent and is really very professional.
I greatly appreciate the qualities of his work in the interest of my business.
Fiona Xu responds well to the needs of the client and finds a solution to the problems.
I am very satisfied with his work.
The director of JVS AGENCY

JEVI.SPORT
France
About 1 year using the app
CJDropshipping replied September 23, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

July 18, 2020

Great support from Hedy. I had some issue which I was unable to solve. Which was solve now.
Wonderful experience from customer support. Appreciated

Reflexdeals
India
About 1 year using the app
CJDropshipping replied July 19, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

Edited November 17, 2022

Connie does everything for me and much more. Gives me corect informationall the time. I enjoy working with her! thank you so much!

fairypeony
Algeria
About 1 year using the app
CJDropshipping replied November 17, 2021

Thank you for your feedback! Your approval is our motivation.

September 6, 2021

Amazing customer service, fast shipping.Shaw Zu has been amazing and really helpful to me! Highly recommended CJ.
Thank you Shaw !

Kosta Shape
Australia
About 1 year using the app
CJDropshipping replied September 7, 2021

Thank you for your feedback! your approval is our motivation.

December 1, 2022

Good product options. Encountered some glitches on the order sync but support Cherry Xu has been very helpful.

Home+Gadget
Canada
About 1 year using the app