Reviews (9,075)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer service, particularly noting agents like Carrie, Leon, and Ken Yang for their responsiveness. The platform is user-friendly and integrates well with Shopify, streamlining order and inventory management. Merchants appreciate the wide selection of products and competitive pricing, which help meet diverse customer needs and maintain profit margins. Reliable shipping and efficient logistics management enhance customer satisfaction and trust. Features like dedicated personal agents and robust tools for product search and order tracking are also valued, supporting merchants in their dropshipping business and helping them focus on sales and customer service.

March 4, 2023

Servizio clienti professionale, faccio i miei complimenti all'operatore Sita Cui che con dedizione e' sempre pronta a supportarmi alle mie domande , ricevo sempre risposte professionali , importante nel nostro lavoro
ringrazio

SHOPORA
Italy
11 months using the app
November 1, 2020

Great app, and even better customer service. I highley recommend it for anyone that is dropshipping out of china

Ellaf Jewelry
United Kingdom
11 months using the app
CJDropshipping replied November 1, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

March 17, 2023

Great customer service! Special thanks to Zoey Zheng she was patient and helped me with the issue on my store.

Moral Metrix
United States
11 months using the app
April 13, 2021

Cj is a very good app for me, when i contact the support, Edison Zheng handled my urgent request efficiently and quickly

Mananass ©
Switzerland
11 months using the app
CJDropshipping replied April 13, 2021

Thank you for your feedback! Your approval is one most important reason for our continuous improvement.

Edited June 24, 2021

I really like CJ for the quality of their service, their product and especially the ease of contact with the agents, especially Howard.

Iconic Watch
France
11 months using the app
CJDropshipping replied April 29, 2021

Thank you for your feedback! Your approval is our motivation.

November 3, 2022

CJdropshipping is my go app. Estelle, our agent, always helps us with any problems we have with our orders, and always gives us perks. Estelle is an amazing agent.

Borabum
Canada
11 months using the app
February 28, 2023

Honestly, Niky was the best cjdropshipping agent that we could possibly get, she managed to fixed a lot of our issues with the products and payments, 5/5

Nexbloom
Mexico
11 months using the app
May 1, 2020

PERRY is the best agent we can dream of. He is serious, efficient, quick and friendly. The best!
CJdropshipping is a revolution for dropshippers. excellent!

NAYANA
Switzerland
11 months using the app
CJDropshipping replied May 3, 2020

Thank you for your compliment. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

April 7, 2023

"Exceptional Service from Grant"
I recently had the pleasure of working with Grant from CJ Dropshipping's Customer Support team. From the very beginning, Grant was attentive, professional, and genuinely interested in helping me with my concerns. He was quick to understand my issue, and he provided clear and concise solutions that were easy to implement.

Travel Fly | Dream Travel Set
Italy
11 months using the app
August 10, 2022

It was a really fast and effective customer services working with Jacob Zhao,..thanks a lot and please just keep doing like that

homzet
Australia
11 months using the app