Reviews (8,704)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for its exceptional customer service, particularly noting agents like Eugenia Deng and Leah for their professionalism. The platform is user-friendly, ideal for newcomers to dropshipping, and offers a broad product selection which helps merchants diversify their offerings. Merchants appreciate the reliable shipping, high-quality products, and competitive pricing, which contribute to customer satisfaction and healthy profit margins. The assignment of personal agents enhances support in sourcing and logistics, and robust tools like product search and inventory management aid in efficient business operations. Merchants report positive impacts on business growth from using the app.
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Great app with amazing customer service. Zoey has been very helpful and was able to respond to all my questions promptly.
Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
Very useful app for e-commerce in Europe. The support help me when I have problems. I recommend this app. Thank you to Dolly
CJDropshipping has really helped me with my orders, an absolute must have for any e-commerce. I have been using it for a good few weeks now and I am really impressed with their top quality service so far. A big thanks to June Chen for assiting me with my issues!
Thank you for your feedback! Your approval is our motivation.
I've tried different dropshipping servicse and this is by far the best, in my opinion. Not only the have tons of products to choose from but also they can source pretty much anything you want if they don't have in stock.
Customer service is TOP NOTCH, Vicky, Yari and the whole staff are there for you all the way.
Great Job guys!
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
My agent Ben was able to respond to my questions in a professional and timely manner. It is a pleasure to work with him.
AoKi was very respectful and helped me through the order process. She communicated with me through the whole process and made sure I was satisfied with the product. I definitely recommend her as your agent because she will give you the best experience with CJ Dropshipping.
Bianca my agent has always been very helpful and replies to all my requests quickly. She is always there to help. Thank you!
The service is smooth and straightforward. Excellent customer service. Bianca was very patient, helpful and answered all my questions concerning my issues.
Cj dropshipping is great for fast shipping and great quality products! My agent Danny is the man!!!!Thank you a lot!
Thank you for your feedback! Your approval is one most important reason for our continuous improvement.
27 Jul 23****: If you read the thread below you would understand that there's always ups and downs. But since my last review I could see the improvements. The only concern that i have is the support during China Holidays. I hope they continue to ship during the Holidays too.
20 Jan 23**: It's been more than a year that I've been using CJ and I would say it has become a disaster. 3rd quarter of last year was a nightmare. From sending the wrong items to sending to wrong addresses. It affected more than 50 orders and imagine how you want to fix this. The last thing is happening in Jan 2023, despite saying that we ship your orders during Chinese New Year holidays (of course inventory) nothing is moving. They are not honest, I don't recommend them at all.
30 Dec: Things are improving
18 Nov: As you could see below there's an old review dated 29 Sep. Back then the issue was processing time and disinformation. Since last week I've stopped ordering from CJ due to a lot of delays on delivery. Despite increasing the shipping cost, prolonging the processing time (mine is not less than 7 days) and now the transit time has increased with more than 30 days and you have no idea about the ETA. I've started to refund my clients cause I respect them and to comply with my shipping policy. They're keep changing my agents and that's a bigger headache. During last week 3 times. It's Aliexpress with another brand! Don't waste your time on this. 29 Sep 2 stars: I've been using this app since 4 months ago. Not user friendly and it took me while to get used to it. If you want to list a product you see that the processing time is 1-3 days but that's not true. The agent keeps telling me that it's 7 days and yes it is 7 days. They dedicate an agent to you and so far I've had 3 of them. Not useful and if you compare with other apps they are kind of useless. The worst part is they're supplier driven like Aliexpress. It happened me twice on 7th day they told me that the supplier sent us the different color and they don't take any responsibility. I'm giving them a last chance but overall I'm not happy with the service.
Hi, this is CJ Support. As for processing time, It depends on the specific products. Would you mind giving us the SKU by email, support@cjdropshipping.com. Then, let's see what we can do for you.