Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this platform for its wide range of products, personalized customer service, and competitive pricing. They commend the quick and professional responses from dedicated agents. The efficient order processing, shipping times, and additional services like product sourcing and quality checking are also highly valued. Many have successfully grown their businesses using this platform. It offers various shipping options, including warehouses outside China for faster delivery, and provides promotional resources like media and videos.

March 20, 2024

Yana Zheng my assigned agent has been very helpful and informative. At cjdropshipping i would love to be able to talk to her more. I'm new at dropshipping and shipping costs and worldwide shipping is difficult when you don't know what your doing but Yana has been very positive gives me assurance and some good advice for a new dropshipper is very appreciated.

Thank You,
Yana Zheng

JASON DEAN ONLINE SHOP L.L.C
United States
5 months using the app
March 24, 2024

CJ offers outstanding fulfillment services known for their reliability and prompt shipping. Their customer support stands out for its exceptional quality, providing dedicated agents who cater to all our requirements. We are extremely satisfied with the attention and care we've received. Additionally, their user-friendly system surpasses those of other 3PLs and fulfillment services we've used previously. Suki Huang's responsiveness and assistance were particularly noteworthy.

Concordia Style Boutique
United States
5 months using the app
April 3, 2024

I have been working with cj dropshipping since the beginning of my store development.I have been through many hurdles,but the support team always helps me.My most favorite and helpful support agent was Rebecca zhang.Who helped me a lot during my problems.I would 10/10 recommend this app

Gamma home decorations
India
2 months using the app
February 22, 2024

We cannot speak highly enough of our experience working with CJ. Over the course of nearly a year, they have proven to be an absolute gamechanger for our business.

A special shoutout goes to our agent, Luna, who has been by our side every step of the way. From the early days of struggling sales to the monumental task of scaling up multiple 6-figure ecommerce stores, Luna's communication has always been on point and her solutions-oriented approach has been one of our keys to success. Working with her feels like having another dedicated partner in our business, all striving towards a common goal of success.

Thank you, CJ, and a heartfelt appreciation to Luna for your unwavering support and expertise.

RetrostuganSE
Sweden
5 months using the app
March 18, 2024

I needed an order dispatch expedited and I received fantastic service from Zoey Zheng, Jolie Zhu and Sini Liu to get this done. They are always available and helping me with any of my business needs.

Go Kink!
Australia
7 months using the app
Edited April 14, 2024

UPDATED:

At this stage, CJ feels like a scam to me. Issues I encountered while using their dropshipping services, were unreliable inventory, sudden out of stock when I already had orders from customers. Even though I only had a handful of orders, in quite a few cases I was asked if I or my customers could accept a different variation or even an entirely different item, it’s so bizarre. Luckily, at one point, I ordered from my own store and the package was delivered to myself, only to find that my order came with someone else’s packaging. Decided to stop dropshipping and ordered various items from them in bulk. The experience turned out to be costly and highly unpleasant. Many of the items I received did not match their product title, description or images whatsoever. Some of them were so bad and embarrassing, they would make good Internet memes.

Watch out for their products that claim to be made from specific high quality materials (as advertised in the product title, description, and images), but actually send you (or your customers!) items made with fake materials you don’t need an expert's eye to identify. More examples: one of the products I received had only 7 pearls while their pictures showed 12. I ordered two of a product that was advertised as being made of 925 silver (there were even exchanges on the product page between the supplier and a client confirming this). They sent me one with a 925 stamp and one without. When I asked them about this, they claimed that their supplier said it might have been just a mistake that a plain tag was used instead of 925, even though the one without the 925 stamp is clearly different and easily distinguishable from the one with the stamp. Yet, if you ask them if it’s trustworthy when you see a 925 tag on a product, they’ll confidently say “yes” (no mistake possible then). In another instance, I received items that not only differed from what was advertised and what I expected to receive, but were also cheap replicas of an expensive product from a well-known brand.

Don’t be swayed by the five star reviews. If you really look at those reviews, you’ll notice that they’re mostly for the staff. Basically, the staff constantly asks their clients to rate them 5 stars. It’s a ‘strategy’ that CJ employs.

Ruby's Ambition
Australia
12 months using the app
March 12, 2024

I must say I have used about 4 different companies for sourcing needs before I stumbled onto CJdropshipping. They are truly a hidden Gem. The company is honest upfront and for a new company very affordable!! Free for basic services. I had my first order today and received help from Fionnula!!! She was patient with me and listened to my concerns. She took the time to create screen shots to help me see what I needed. The visual was so helpful. Thanks again to CJdropshipping and the agent that helped me today Fionnula. :)

J&E Discount Store
United States
About 2 months using the app
February 26, 2024

We have been using CJ for fulfillment for a few months now and are really happy with their service. Our account manager Dolly is super helpful and is always quick to respond and sort out anything we need. She makes sure our orders are processed on time with no issues. She makes our life a lot easier!

AlvanaCreations
New Zealand
3 months using the app
March 15, 2024

I have been working with CJDropshipping since January and i have talked to their agent, one of the best, knows how to talk and solve whatever problem has. Great Job Chad, and good luck with your job also. Keep talkin to chad instead of other agents. Hope he can give his best to find the solution with your problem and make you happy with his personality.

Sĺeekz.
Canada
About 1 month using the app
March 18, 2024

My journey truly elevated when I began collaborating with CJ Dropshipping approximately a year ago. I can confidently say that my experience with CJ Dropshipping has been fantastic.

One of the standout aspects of CJ Dropshipping is its unparalleled customer service. It's evident that they prioritize client satisfaction above all else. However, what truly sets them apart is the exceptional service provided by my agent, Erica Zhang.

Erica Zhang's dedication to her clients is truly commendable. From the moment I began working with her, I knew I was in good hands. Her attention to detail, prompt responses, and willingness to go above and beyond have consistently exceeded my expectations. She doesn't just meet the standard; she sets a new benchmark for excellence.

⭐⭐⭐⭐⭐ for Erica Zhang - CJ Dropshipping

Dog Bed & Supplies
Netherlands
Over 1 year using the app