Reviews (8,401)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its exceptional customer service, particularly highlighting agents like Eugenia Deng and Leah for their responsiveness. The platform is user-friendly, ideal for beginners managing orders and browsing products. It offers efficient order processing, a broad product selection, competitive pricing, and high-quality sourcing and fulfillment services. These features help enhance business growth, customer satisfaction, and trust.

June 4, 2021

best app and nice support it is is good help for new dropshippper price good and shipping better ....

Decorands
Canada
4 months using the app
CJDropshipping replied June 6, 2021

Thank you for your feedback! Your approval is our motivation.

Edited March 9, 2023

Wendy has been my agent for quite some time. She was always able to find a quick and effective solution to any problem. I appreciate that she is not responding with scripted responses and will always try to understand what the issue is and how to assist.

She is the most knowledgeable agent I have ever interacted at CJ. Any problem with a supplier? She would be the one to contact them and receive a prompt response.

She works well under pressure and was able to handle any challenge I had during and after the busiest time of the year. I know she is the one you can turn to when you need something done, and I hope to continue working with her for a while to come.

Xpress Harness
Australia
4 months using the app
September 29, 2020

I am using CJ for a while now and I am very happy with it. They send product faster than Aliexpress and it is also cheaper. You get a personal agent for al of your questions.

Tolledo
Netherlands
4 months using the app
CJDropshipping replied September 29, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

December 15, 2020

Hello,
I am happy to work with CJdropshipping, very convenient and efficient, the service is great! Catherine was my agent at the very beginning and now it's Peter, both are very nice and helpful, they help me a lot! The communication is perfect. I really appreciate their efforts and their work! Congratulations!

hooji
France
4 months using the app
CJDropshipping replied December 15, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

September 15, 2022

Customer service is always the best! Any questions I have are answered in a timely manner! My current thanks go to customer support agent Christina Chen! Thank you for answering all my questions!

AbbysBoutiqueCrafts
United States
4 months using the app
July 1, 2020

Very great communication. My Agent Grace Li always helps me with any of my requests. I recommend

Lifetime Yoga
United States
4 months using the app
CJDropshipping replied July 2, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

July 22, 2023

I wanted to try dropshipping and chose CJ for my first business. I started from contacting customer service and Robert Yang has answered all my questions instantly!

Baby Ma
Kazakhstan
4 months using the app
April 24, 2022

Best service, thanks to Ada Qiu for explaining and answering my questions, it helped me to improve my shop

Dearroom
Germany
4 months using the app
CJDropshipping replied April 24, 2022

Thank you for your feedback! Your approval is our motivation.

Edited February 23, 2021

Fast and efficient customer support.
Always available and quick to solve any kind of need.Satisfied!

Fidera Store
Italy
4 months using the app
CJDropshipping replied February 23, 2021

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

Edited November 24, 2021

Fantastic service and support. You can find all the products you want and have a continuous and complete support. The agent Mayya is very helpful and always ready to help you.

Store Christmas Things
Italy
4 months using the app
CJDropshipping replied November 24, 2021

Thank you for your feedback! Your approval is our motivation.