Reviews (8,420)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise the app for its exceptional customer service, highlighting agents like Eugenia Deng and Leah for their responsiveness. The platform is user-friendly, suitable for e-commerce beginners, and offers efficient order processing and delivery. Merchants appreciate the wide selection of competitively priced products and the personalized support from assigned agents, which contribute to business growth and diversification. Despite occasional needs for fine-tuning, the app's robust tools and features effectively meet merchant needs.

April 10, 2023

My agent name is Brian. He help me with all my questions. Very happy with his service, he was very patient with my questions.

Rachid Laafou
Italy
3 months using the app
July 24, 2023

Ryan Chen: is the best help ever he is the man he should get pay rise did the good job cjdropshipping.

Wattrel Home
New Zealand
3 months using the app
August 11, 2020

This app is amazing, High quality service and shipping!
Grace Li from the support team help me a lot 1 on 1 with everything I asked him.
He solved all my problems and problems/questions I had!
Very fast response and supportive!
Thank you CJDropshipping and Grace Li from customer service!

Gmicko
France
3 months using the app
CJDropshipping replied August 11, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

March 22, 2023

I was wanting to get some ideas on what to sell for the recent holidays coming up and my agent Leila was very helpful! Cj Dropshipping is the way to go when selling online

InfraTech
United States
3 months using the app
June 29, 2023

When I had a question about a product, I was helped immediately and in a friendly manner. The employees were very well informed and were able to answer all my questions. They really went the extra mile to make sure I got the best solution for my issue.

What particularly impressed me was the speed of her reaction. My requests have always been answered promptly and they have made every effort to accommodate my needs as quickly as possible.

The customer service from this company definitely exceeded my expectations. It's so refreshing to come across a team that genuinely cares about their customers and are willing to offer advice and assistance.

I highly recommend this company's customer service. If you're looking for friendly, fast and helpful customer service, then you've come to the right place. Many thanks to the team for the great support!

Doggolove
Germany
3 months using the app
March 13, 2021

Great services, and nice team. The app is a time saver! Thanks CJ it's great working with you and make dreams come true.

julskin
France
3 months using the app
CJDropshipping replied March 14, 2021

Thank you for your feedback. CJ is always dedicated to offering better service and helping every dropshipper from start to success. Have a nice day!

July 13, 2023

Sehr schneller Kundenservice, der bemüht ist zu helfen. Manchmal stört, das man nicht genau weiß mit wem man gerade kommuniziert und man muss sich wiederholen. Klappt dennoch sehr gut!

LuminPaws
Germany
3 months using the app
April 14, 2023

Bruce Lin helped me very quickly and patiently. there's really nothing to complain about. Very good customer service - that's what CJ is all about

LittleCaligraphicOfficalStore
Germany
3 months using the app
February 25, 2021

This is a great app to work with, I have a personal agent that I can ask all my concerns. Thank you Benson Bian.

MasterSealing 2.0™
United States
3 months using the app
CJDropshipping replied February 26, 2021

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

May 18, 2021

I used this app for an easier and fe aster way to get products up and running on my store. They provide you with a designated CJ Agent, who helps you gd et around the website and assists with any questions. FIONA was amazing and attentive! I'd be lost without her :)

Sharp Sense
United States
3 months using the app
CJDropshipping replied May 18, 2021

Thank you for your feedback! Your approval is our motivation.