Reviews (9,275)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
November 2, 2021

Martin mao is helped me a lot. always open for questions and very professional. I can highly recommend

qui2koolshop
Morocco
4 months using the app
CJDropshipping replied November 2, 2021

Thank you for your feedback! Your approval is our motivation.

February 11, 2023

CJ has very supportive agents. My special Thanks to Agnes Fang for being very patient and supportive on clearing all my doubts.

The Bobls
United States
4 months using the app
August 29, 2023

Shicharl is amazing! She is the best supplier I ever worked with. Prices are so good, shipping is so fast, everything is great :)

I am very very happy, we will do lots of business together

BossyNails
United Kingdom
4 months using the app
August 23, 2023

I had an excellent customer support experience with Yana from CJ Dropshipping. Yana was not only prompt in her responses but also incredibly helpful in addressing all of my queries instantly. Her dedication to providing top-notch service made my interactions with CJ Dropshipping a breeze. Yana's responsiveness and knowledge left a lasting positive impression, and I truly appreciate her assistance. Thank you, Yana, for your outstanding support!

Zillow Shop
United Arab Emirates
4 months using the app
Edited September 4, 2020

Very supportive agent which i think it is super important to dropshipping business. Special thanks to my agent Crystal

CareTech
Malaysia
4 months using the app
Edited June 25, 2023

Jocelyn Yan is very helpful and responsive. I requested additional information for a product in my store and she was able to not only share what material it is and where it was manufactured but she also gathered detailed information about the size and dimensions of the product as well.

Thank you for a friendly and professional service experience.

Angel Li is Great! She shared a demonstration about how to import reviews to my store, walked me through the process of POD, and advised me on Custom Packaging. She is knowledgeable and was able to answer all of my questions fast and easy.

I really appreciate her quality service and support.

Overall, CJ Dropshipping is reliable and offers great partnership. Open and Clear Communication is Key.

I added over 390 products to my store and thanks to Vincy Xi, she suggested and advised me how to submit my support tickets in order for the rest of the team to assist me effectively and efficiently.

They were able to confirm, clarify, and elaborate which products were available, out of stock, low in stock, non-replenishment, and if the SKUs weren't working they even suggested similar products to replace the original. Their response and resolution time frame is impeccable.

I honestly must say that CJ Dropshipping has put my mind at ease knowing that if there is ever an issue or concern, they are here to assist and support. Thank you so much!

EYE-SESS Designs
United States
4 months using the app
August 21, 2023

★★★★★

I had the privilege of receiving assistance from Bin Han in the customer service team today, and I couldn't be more pleased with the experience! Bin Han was incredibly understanding, quickly comprehending my concerns and addressing them with utmost clarity. His straightforward and no-nonsense approach was truly a breath of fresh air. What's more, he was able to solve my problem within a swift 30 seconds, saving me both time and frustration. The professionalism and efficiency that Bin Han displayed were second to none, and I can't recommend him and the team highly enough. Kudos to Bin Han and the entire customer service team for delivering such an exceptional service!

JUSAQ
United States
4 months using the app
August 14, 2023

Bin Han
Let me tell you Bin has been there from the start and helps me 24/7

Firefresh
United States
4 months using the app
June 26, 2023

I had a very good experiecne with the support and also with my account manager Sammy Hwang is very helpful!

GlowingTime
Romania
4 months using the app
September 28, 2020

Great experience overall! Catherine is our agent and has been very helpful and reachable at all times for all the questions we had when setting CJ up. Happy to work with CJ! Thanks a lot Catherine! Great communication is hard to find :)

HEY PETSY.
Germany
4 months using the app
CJDropshipping replied September 28, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!