Reviews (9,075)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer service, particularly noting agents like Carrie, Leon, and Ken Yang for their responsiveness. The platform is user-friendly and integrates well with Shopify, streamlining order and inventory management. Merchants appreciate the wide selection of products and competitive pricing, which help meet diverse customer needs and maintain profit margins. Reliable shipping and efficient logistics management enhance customer satisfaction and trust. Features like dedicated personal agents and robust tools for product search and order tracking are also valued, supporting merchants in their dropshipping business and helping them focus on sales and customer service.

June 29, 2023

When I had a question about a product, I was helped immediately and in a friendly manner. The employees were very well informed and were able to answer all my questions. They really went the extra mile to make sure I got the best solution for my issue.

What particularly impressed me was the speed of her reaction. My requests have always been answered promptly and they have made every effort to accommodate my needs as quickly as possible.

The customer service from this company definitely exceeded my expectations. It's so refreshing to come across a team that genuinely cares about their customers and are willing to offer advice and assistance.

I highly recommend this company's customer service. If you're looking for friendly, fast and helpful customer service, then you've come to the right place. Many thanks to the team for the great support!

Doggolove
Germany
3 months using the app
August 9, 2022

Angel Li was professional within minutes answered my questions regarding my order thank you for your time

LIGHTMOONLED™
Italy
3 months using the app
April 20, 2023

I am thrilled to write a positive review for the CJDropshipping app! This amazing app has exceeded my expectations and has helped me immensely in my business endeavors. The service is fantastic and the team behind it is top-notch, especially Jocelyn Yan, who went above and beyond to provide me with detailed advice and help.

One of the things I appreciate the most about CJDropshipping is the variety of products available on the app. I am able to find high-quality products that fit my business needs perfectly, and the dropshipping process is smooth and efficient. The app is user-friendly and easy to navigate, which makes it a pleasure to use.

Jocelyn Yan has been a tremendous help to me, providing me with exceptional customer service and answering all my questions promptly and thoroughly. Her dedication and professionalism are outstanding, and I am grateful for her assistance.

In conclusion, I highly recommend the CJDropshipping app to anyone looking for an excellent dropshipping service. The app is user-friendly, the product selection is vast, and the customer service is exceptional, especially thanks to Jocelyn Yan's detailed advice and help.

Casemania - Create your style with us
United Kingdom
3 months using the app
September 14, 2022

Great app loving the customer support my the best is Mary Li, she helped me so much. Thank you for creating this great service, a big step up for dropshippers.

DoorShut
Lithuania
3 months using the app
September 25, 2023

I want thank to Sini Liu for all she helped me with, I'm new to this, but she gave me a huge hand on how to start this, and she took the time to teach me. I really appreciate it.

My Store 20 End
Canada
3 months using the app
July 24, 2023

Ryan Chen: is the best help ever he is the man he should get pay rise did the good job cjdropshipping.

Wattrel Home
New Zealand
3 months using the app
Edited August 2, 2020

Betty Bao Thanks for your great service. I want to tell you your App is Amazing. Amazing. Amazing. This App is solving many problems we have as Dropshippers. If you don't have it. You miss big opportunities to smooth your business process

LifeHackee
United States
3 months using the app
CJDropshipping replied August 3, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

November 6, 2020

Efficient platform, highly responsive and available support. The Damon assistant was able to provide me with the answers to my questions!

Hiveràlaise
France
3 months using the app
CJDropshipping replied November 9, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

July 13, 2023

Sehr schneller Kundenservice, der bemüht ist zu helfen. Manchmal stört, das man nicht genau weiß mit wem man gerade kommuniziert und man muss sich wiederholen. Klappt dennoch sehr gut!

LuminPaws
Germany
3 months using the app
April 29, 2021

I was having trouble with the CJ Dropshipping website when I login the search bar was missing so have to contact CJ dropshipping consultation support and Estelle Zhou was there to help to solve my missing search bar issue within min, generally, I am very impressed with CJ dropshipping support. Thank you.

Fiven10
Singapore
3 months using the app
CJDropshipping replied April 29, 2021

Thank you for your feedback! Your approval is our motivation.