Reviews (9,078)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for its exceptional customer service, particularly noting agents like Carrie, Leon, and Ken Yang for their responsiveness. The platform is user-friendly and integrates well with Shopify, streamlining order and inventory management. Merchants appreciate the wide selection of products and competitive pricing, which help meet diverse customer needs and maintain profit margins. Reliable shipping and efficient logistics management enhance customer satisfaction and trust. Features like dedicated personal agents and robust tools for product search and order tracking are also valued, supporting merchants in their dropshipping business and helping them focus on sales and customer service.
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Janet was very friendly and helpful with all my questions. She resolved the issues I was having. I am new to the drop-shipping community and it helps to have help there when you need. Thanks Janet.
Love working with Henry from CJ. Great service and product selection. Would recommend 10/10, you have nothing to lose!
Bonnie Gu helped me to recover a lost order in just few minutes. She was helpful and fast. Thank you very much!
CJ always doing a joke service. A very unprofessional company, If you are looking for a good company to help you scale your business, don’t use CJ. You will have a lot of issues with your customers. CJ is not gonna ship your orders on time, even if you buy inventory. All shit... This my second time using Cj still the same shit. I bought over $2000.00 in Inventory in bulk with CJ, I place my orders it's been 10 days since CJ never ship my orders. Very bad company, they are not organized.
Thank you for your feedback! Your approval is one most important reason for our continuous improvement.
Worst dropshopping supplier. U should refund items even if they don't have damage. I lost money to paypal because of you! The itwm is completely working and the customer wants a refund but they want to accept. Another dispute was customer asking to change item variant but they straight away said they can't. These 2 dispute are my first dispute i had with cj and so far they did not handle it well so i will not fulfill orders with them and would highly encourage other to not use them cause they will screw ur business during scaling. They're greedy, istead of building great connection with theirUsers, they want to jeopardize it by not accepting refund. A few dollar profit to u in exchange of users stopped working with u, a greedy move from the dispute team. Great website but worst dispute team. We are dropshippers but we are also your customer so u should accept refunds at all cost if you want us to keep working with u.
Hi BazeMovr, sorry for the inconvenience to you. You can return the item to our China warehouse and we will refund you after we receive it and confirm it works well. Basically, we may not accept disputes when the reason is you or your customer doesn't like it. We would like to suggest you make your refund and return policy based on our dispute policy here: https://cjdropshipping.com/dispute-policy.html If you have any other doubts, feel free to talk with our online agent or send emails to support@cjdropshipping.com
Saturn is very nice and helpful customer service. Helped me to solve the issues with my orders and answers all my questions.
I really recommend this application. Thank you
Thank you for your feedback! Your approval is our motivation.
CJDropshipping makes the whole process of dropshipping so easy and automated.
This is mainly thanks to my personal agent (Hallie Hu)
Who helped massively in the most important stages of both shipping and business automation.
Dear Bin Han, I wanted to take a moment to express my appreciation for the superb customer support you've provided. Your willingness to assist and your prompt responses have been truly outstanding.
Had some questions related to sourcing and shipping, and agent Cheria was very helpful and kind to share the relevant information and to help me immediately. Really appreciate the support, especially from agent Cheria. Thanks, Cheria
It is pretty amazing what you can do working with CJdropshipping, and I have had very helpful staff like Box Chen in customer service guide me through my confusions! Takes some getting used to, but anything worthwhile is worth spending some time to learn.