Reviews (9,078)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for its exceptional customer service, particularly noting agents like Carrie, Leon, and Ken Yang for their responsiveness. The platform is user-friendly and integrates well with Shopify, streamlining order and inventory management. Merchants appreciate the wide selection of products and competitive pricing, which help meet diverse customer needs and maintain profit margins. Reliable shipping and efficient logistics management enhance customer satisfaction and trust. Features like dedicated personal agents and robust tools for product search and order tracking are also valued, supporting merchants in their dropshipping business and helping them focus on sales and customer service.
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I really like CJ's services! The best thing is that you can always live chat with their very nice and helpful customer service team. Special thanks to Jenna Zhu!
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
Fast response in general with the chat, I found that this agent is very helpful in problem solving: Sylvia Wang
Thank you for your feedback! Your approval is our motivation.
I recently had the pleasure of working with Fairy Hong from CJ Dropshipping's customer care team, and I must say, I was thoroughly impressed with her level of expertise and exceptional customer service.
As a new user of CJ Dropshipping, I needed assistance in connecting my Shopify store to my CJ Dropshipping account. Fairy Hong was quick to respond to my queries and patiently guided me through the entire process. She took the time to understand my specific needs and went above and beyond to ensure that my integration was seamless.
Throughout our interactions, Fairy was professional, courteous, and incredibly knowledgeable about the CJ Dropshipping platform. Her attention to detail and willingness to help made the entire process stress-free and straightforward. I felt reassured knowing that I could count on her for any further assistance I may need.
Overall, I am extremely satisfied with my experience with Fairy Hong and CJ Dropshipping's customer care team. I highly recommend their services to anyone looking for a reliable and efficient dropshipping partner. Thank you, Fairy, for your outstanding support!
I'm not sure why CJDropshipping App received a star of 4.7. They are not able to comply with their order policy mentioned on their website (3-7 Days processing / 5-7 Shipping). When you checked with them, asked why the shipping is delayed, they will keep asking you to have a stock with them and explained their processing time (4-7 Days plus shipping) which is a clear cheating strategy. Shopify should check their partner policies and strictly implement those policy and even ban them to prevent using their App/services. We replaced our existing supplier due to this reason and they are worse than the first one.
We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. We will help you check the specific reason.
Im really impressed by the service. My Agent Diana helped me really quick with my problem. She created for my a bundle like i wished and helped me with the package size. You only have to describe your problem and they will find a solution immediately. I can definitely recommend this app, even as an experienced Online Shop Creator. Thanks again Diana if you read this :)
there was a very helpful girl who helped me find the product, thanks to her I found it. Her name is Lea Zhang
Im currently using the app to source products, their representatives are very attentive and quick to respond
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
Box Chen from CJ Dropshipping is the best agent. Sini always supports my store and answers my questions.
Terrible platform. I've been using them since June 2021. The inventory listed on the site is not real. I sold over 30 units of a product that they ended up not having (even though the inventory stated they had over 9,000). It took them over a week to let me know they wouldn't be able to source a viable replacement product so I found another supplier. I've been trying to get refunded for over a month now and they are still withholding 15% of my money. It wasn't easy to get the other 85% either, I've had to contact my agent every single day for the last 30 days. Bad products, slow shipping, and no accountability. I promise you'll regret it in the long run.
Hi, thanks for your feedback. There are two types of inventory: CJ inventory refers to products in CJ warehouses worldwide while factory inventory refers to products from cooperated factories of CJ. Regarding the refund, our agent is helping to review the transaction details and get back to you. Please keep in touch with our agents. Thank you for your patience. With any problems, you can still submit a ticket or write to support@cjdropshipping.com for help.
I was very disappointed with the company’s communication and product search, and did not provide me with any help. I was quite disappointed with this.
Thank you for your feedback! Your approval is our motivation.