Reviews (9,075)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for its exceptional customer service, particularly noting agents like Carrie, Leon, and Ken Yang for their responsiveness. The platform is user-friendly and integrates well with Shopify, streamlining order and inventory management. Merchants appreciate the wide selection of products and competitive pricing, which help meet diverse customer needs and maintain profit margins. Reliable shipping and efficient logistics management enhance customer satisfaction and trust. Features like dedicated personal agents and robust tools for product search and order tracking are also valued, supporting merchants in their dropshipping business and helping them focus on sales and customer service.
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I've been working with Curry since the start of my journey with dropshipping. He's been really helpful even from my of my first 2 stores that failed. Now I'm at my 4th store, Curry is very responsive in any inquiries and follow-ups that I need. He also quick in sorting out any issues with my orders. There are a lot of bad feedback with CJDropshipping in FB groups right now, I'm glad Curry is my agent from the start. I really appreciate his work. Great Job!
Thanks for your words. We will do better in the future. Have a nice day!
Great support, a lot of pruduct, and special offers and section to help you to choice your dropshipping product. Great
Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
I found it hard to use Cjdropshipping but thanks to the help from Mrs Christina I finally understand how it works.She deserves more than 5 stars
I like the platform. It is easy to learn. I suggest you watch their videos on Youtube first. The listing product pages usually include weak information. However, the agents are helpful and knowledgeable about the whole dropshipping process. You can ask them any questions. I recommend!
For CJ Please update your Suppliers and make sure women's clothing have a complete information in it. Agents are nice to work with, Sean Lu helped me when Cathy is off. Thank you
Thank you for your feedback! Your approval is our motivation.
I still didn't get the instructions to unlist a product so I could add it back with my price. I had to delete a product from my store because my wasn't added and cj won't let me re add the product.
Sincere sorry for your bad experience. You can "disconnect" the product on CJ. Then, connect it to your store again. Hope it works.
Besides, we don't recommend "unlist" products in your store. Because we will lose the connection between CJ and your store. You can "edit" it to change a price or something else.
If you have any questions, please feel free to contact your agent or us by Email. support@cjdropshipping.com We will try our best to solve your problems ASAP.
Best wishes!
Vita Liu was very helpful and thorough during our conversation on getting my sample products ordered for my official launch. Vita also helped in the areas that I seemed to get confused on by sending visuals to help me along the way. I look forward to working with her throughout my e-commerce journey. So far things are looking very positive from the customer service perspective. Thank you Vita for your assistance.
CJ is doing a terrible job during difficult times like COVID19. I have 100+ packages which are not delivered for 2 months already. I understand the pandemic is causing delays but CJ is not doing anything about solving this problem! They are just blaming the freight forwarder SF Express. What a fraud! Must act like an international company and resolve the problem instead of saying "wait patiently". Terrible!!!
Sincere sorry for your bad experience. Please contact us by Email. support@cjdropshipping.com We will try our best to solve your problems ASAP.
And CJ is always devoted to offer the best service and help every drop shipper from start to success. Best wishes!
I'm only giving 4 stars because I had the best agent and she did everything she could regarding 2 of my orders got lost so they had to refund 1 of my orders took over 30 day's to get and a few items I order was out of stock and I was not notified until after I placed the order. All I can say is use them at your own risk
Lydia has been very helpful in answering my questions during the set up of my store. Many thanks, really appreciate the fast customer service.