CJdropshipping: Much Faster

Avoid CJDropshipping at ALL COSTS. They will destroy your business by constantly delaying shipments from China. Deliveries are NEVER on time and I've had multiple instances where orders took 3 weeks to process, plus another 3 weeks to ship. Some of my customers waited 2 months to receive their order. They promise you everything at the beginning, and once you start bringing in orders and they can't handle the promised processing times, they will find excuse after excuse to delay your orders. Trust me, been there and experienced this every single time myself.

Their "private" agents will also blame you for any issues, from delayed shipments to sending the incorrect item, and will never take any responsibility for their mistakes. I talked to an agent who promised processing times of 3-4 days, screenshot the conversation, and my orders doesn't get processed 14 days later. I send him the screenshot of the convo later, and not one apology, but shifts the blame to me. And don't even get me started with the Lunar New Year orders. That's a whole separate issue that I can go on for weeks.

This company will also cheap out on refunding you the $5 shipping cost when they send out the wrong item to your customers. My advice? Start disputing the payments with your credit card when CJ messes up or delays your shipment.

Oh yea, and 100%, the reviews giving CJ 5 stars are fake. CJ pays dropship "influencers" to get those positive reviews. Also, if you Google the stores giving 5 stars, 50% of them don't even exist, ie. https://effortlessliving.shop

I am new to this business. My business site is www.thejressentials.com and I have a lot of questions and it's normal. All I need is just to talk with a responsible person from CJ who is Ms. Katy Wang. She is so sweet and always confirms if my problem is solved or not. I don't know for how long I am going to have this kind of excellent service, but for now thank you so much Ms. Katy Wang.

Regards,
Jac

I wanted some information regarding a product and despite the time being 4:00 am Mr Robert Yang answered all my questions. Thanks to Mr Robert for providing an excellent customer service.

Love the customer service from CJDropshipping. Thank you Jacob Zhao for the great customer service..

I contacted customer support due to an issue with fulfilling a mixed-vendor order. Bonnie Gu initially responded and attempted to guide me through the process with the "batch update to orders" feature. However, this led to an unintended disconnection of all items in the order. The situation was made more difficult when the conversation with Bonnie was left unresolved.

Fortunately, Suki Huang stepped in and was instrumental in clarifying the confusion. Suki provided comprehensive answers to all the questions and navigated us through the correct process to isolate and address the issue with the item from the other vendor. The assistance from Suki was a stark contrast to the earlier part of the exchange, demonstrating both professionalism and a commitment to resolving customer issues.

I am grateful for Suki's intervention, which ultimately rectified the situation and allowed me to complete the order for my customer. The support provided by Suki was a redeeming aspect of the service experience.

Got Donna as support and was very happy with her fast and helpful replies : ) I hope my branding will be prosperous with their help.

Thanks, Yvonne Xu! She is very helpful and responsive to my inquiries. Looking forward to working with all of you as I grow my business with CJ Dropshipping. :)

I needed advice on when to add CJ to my site and Elina helped me decided when I should add it. Since my products were very similar and my new site is almost ready to launch, I decided to go with CJ Dropship. They have a TON of products for you to choose from and a US warehouse for faster shipping to your customers.

Great customer service. Bruce was very prompt and understanding with my issue. I can not wait to make loads of money with them!

My experience here is very good, with a very helpful service with my agent Ada that is the Top here, very kind and professional, available in every moment to solve my problems. I advice this app !!!!