Reviews (9,237)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its exceptional customer service, user-friendly interface, and wide product selection. They appreciate the reliable shipping, competitive pricing, and seamless Shopify integration. The availability of personal agents and proactive support in resolving issues are also noted as significant benefits that contribute to business growth and customer satisfaction.

January 17, 2021

cjdropshipping always shows "quantity n/a" in my shopify store. what happened? Am I not allowed to do a dropshipping?

COZYGREEN
South Korea
4 months using the app
September 21, 2023

This was my first time using the CJdropshipping app to fulfill an order. Alan Y., consultation representative, provided excellent service. He was very helpful with finding and connecting products to an order. The overall experience was terrific and look forward to continuing using CJ for future orders. Thank you!!! Tiffany M.

SerNA
United States
5 days using the app
December 29, 2020

So far for me CJ is the Best Dropshipping, it’s really easy to use, good choice for new drop shippers. And I have my helpful agent Frank Shi always standby, thanks a lot to him.

eeooonline
United States
4 months using the app
CJDropshipping replied December 29, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

December 30, 2022

Hi! I’m a new dropshipper working with shopify ans one of your advisor came to me out of kindness offering his help named Cherry Xu It’s a pleasure to be able to work with cjdropshipping.com

Tech Cleaning
France
4 days using the app
Edited April 26, 2022

I should have heeded the warnings in the reviews and stayed away from CJ, they are unprofessional and rarely answer questions in a respectable time frame. My store hasn't even launched yet and unfortunately for me, I put all my eggs in one basket, wasting my time with CJ as a drop shipping source. Almost ALL their products have no descriptions, no material information for jewelry, and when I ask for the details, I get no reply, or half the information requested. I can't understand all these 5 star reviews, but as one reviewer here said, they ask that you give them a good review. Check TrustPilot, same thing there. This company should be thoroughly investigated before using them. I lost almost two months of my time and fees for a description writing app and the cost of Shopify's plan. Time to find a reputable drop shipping source, if that's even possible. I did not do my due diligence and I'm paying the price, do yours and stay away from CJ. Update: To respond, I did give you several products to get descriptions for, at minimum what materials and size etc. and I never get a reply. The problem is, according to one of your agents who replied to me by email, you have nothing to do with the suppliers and they put the information up. I find it strange then that I can't contact the supplier directly, I can only contact CJ, why is that? I have about 80 products, do you want a list and you can give me details for each one?

Allure Fashion Galleria
United States
4 months using the app
CJDropshipping replied April 26, 2022

We are extremely sorry for the unhappy experience and we take this seriously, Can you tell us what product is the problem?

February 9, 2023

A large variety of products and usually ships on time. Would have given it a 5 star but recently the support on channels like CJ live chat and tickets have been slow or non-existent. There are always 20+ people ahead of me in the queue when I try to live chat, which was not the case when I first started using CJ.

I managed to get support through whatsapp and Fionnula's service was great. If I could get support like this all the time I would give CJ a 5 star.

Shopzarr
United Kingdom
4 months using the app
August 3, 2023

Customer service is really the best thing about CJ - a real person is always ready to answer your question within seconds. Janet is especially great. THank you!

Sentimetals
United States
4 days using the app
September 9, 2023

Looks like very poor app. Its free to install and use but thats only 1 profit. I tried to conneckt my store, I had account on CJ for few months now, and when tried "log in" it just says " sorry, you are not logged in". Lol. Also their terms of use are a bit weird. No responsability for almost nothing. You got scammed via their platfor or similar looking site? - your problem. Bad quality of produckt / fail in manufacture - your problem. Produckts description: material - cloth. What the H is "CLOTH" lol.

ImaginVibes
Poland
4 months using the app
April 16, 2022

Good service! I was helped by Joyce who answered my questions. Joyce answered multiple questions that i had.

Nourelle
Canada
4 days using the app
CJDropshipping replied April 18, 2022

Thank you for your feedback! Your approval is our motivation.

Edited June 13, 2023

Had an amazing chatting time with agent Aoki Gong. Helped me with solving my global shipping problem, really good and top quality service. Highly recommended!

Quiet Sippers
Hong Kong SAR
4 days using the app