Overall rating
4.5
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to collect and integrate customer feedback, providing valuable insights for improvement. Its automated email system and customer segmentation feature are efficient, leading to increased reviews and improved customer relationships. The app's tracking of the Net Promoter Score (NPS) is a valuable tool for understanding customer experiences. Many merchants also commend the quick and friendly customer service.

Edited November 5, 2019

Great App for NPS! Recommend for Sure. Easy install and working. Little expensive tool, but necessary...

Bike Village
Brazil
Over 3 years using the app
May 7, 2017

Amazing tool! Very user friendly and quick to get started! Thank you Customer.guru :D

Natura By Anne
Türkiye
Over 3 years using the app
June 11, 2017

Muy buena aplicación. Fácil de administrar

Organicos Gourmet Inc
Colombia
Over 3 years using the app
Edited June 6, 2019

This app is great.
I like the fact that it is simple to use and I can have my reviews on my website. I really enjoy receiving feedback from my customers.
Once you set it up you don’t have to worry about it.

Allure Bags and Essentials
Australia
Over 3 years using the app
August 30, 2017

very easy to use, been easier to get testimonials from customers than. Thanks

Nettysglitz
United States
About 3 years using the app
August 7, 2020

We love hearing customer reviews, good or bad, so collecting feedback via this app helps us to become a better company.

A lot of our orders are bespoke which can take upto 28 days to fulfil, so it would be nice if we could change the scheduling of the automated emails to better fit our style of business.

Spitfire Leather
United Kingdom
Almost 3 years using the app
July 28, 2017

Great app! Just started using it and can't wait for the results!

Nyunyo
United Kingdom
Almost 3 years using the app
April 13, 2017

very cool implementation of NPS.
we use it since the first order on our website and it helps improving the customer analysis.

Super

Lombrello It
Italy
Almost 3 years using the app
October 27, 2017

value for information. Keep it up. I will recommend.

Tulip Smile
India
Almost 3 years using the app
January 6, 2021

So far it is very easy to use. VM of the website is better ands resulted in a better user interface for us

Cross Stitch
Pakistan
Almost 3 years using the app