Reviews (195)

Overall rating
4.5
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its simple one-question survey format that effectively engages customers and provides actionable insights, enhancing customer relations and service quality. The user-friendly dashboard allows for easy segmentation of customer responses and integration into testimonials pages. Features like automated reminders and customizable survey questions add to its flexibility. Merchants also commend the quick results post-installation and the responsive, personalized customer support, making it a valuable tool for boosting customer engagement and satisfaction.

August 7, 2020

We love hearing customer reviews, good or bad, so collecting feedback via this app helps us to become a better company.

A lot of our orders are bespoke which can take upto 28 days to fulfil, so it would be nice if we could change the scheduling of the automated emails to better fit our style of business.

Spitfire Leather
United Kingdom
Almost 3 years using the app
July 28, 2017

Great app! Just started using it and can't wait for the results!

Nyunyo
United Kingdom
Almost 3 years using the app
April 13, 2017

very cool implementation of NPS.
we use it since the first order on our website and it helps improving the customer analysis.

Super

Lombrello It
Italy
Almost 3 years using the app
October 27, 2017

value for information. Keep it up. I will recommend.

Tulip Smile
India
Almost 3 years using the app
January 6, 2021

So far it is very easy to use. VM of the website is better ands resulted in a better user interface for us

Cross Stitch
Pakistan
Almost 3 years using the app
October 9, 2017

Yes I would use this APP again.

Privategarb
United States
Almost 3 years using the app
May 10, 2017

So far, so good. Only been using it for a few hours. Would like to have a way to import ratings and comments from our previous system. And would like the ability to customize the embedded feedback wiget look and feel to better match our branding.

The Christmas Light Emporium
United States
Over 2 years using the app
May 22, 2018

I've installed the customer guru the moment I've opened the shop. I didn't know it's full potential until about 6 months into our existence. You can get a feedback not only from your online customers but also those that visit your shop in person. On top of that you can add their feedback onto your website following very clear and easy instructions (trust me I'M NOT an IT guru).

The app sends questions to your customers, which you can edit. And if they don't respond they get a reminder (you can set this up as you wish).
When you get the feedback back, you can see who was it from, what they bought which helps in establishing what to change and what you do right.

Customer service excellent and easy.
Highly recommended!!

Felma The Cow
United Kingdom
Over 2 years using the app
April 14, 2017

Very Useful tool, simple to use and very effective!

Hourlierwines
United Kingdom
Over 2 years using the app
Edited November 11, 2020

Very easy to install and to use. It is very usefull to my business. I would totally recommend it to my friends

the-brands-club
Chile
Over 2 years using the app