Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage individual customer pricing, making it ideal for both retail and wholesale businesses. Its detailed pricing feature, large product catalog handling, and automatic customer tagging are particularly praised. The app integrates well with other Bold apps and the support team is known for their quick, effective responses. However, some merchants report compatibility issues with other apps and themes, and find the interface somewhat difficult to navigate. Despite these minor issues, the app is generally seen as efficient in managing different pricing strategies.

September 29, 2016

They seem like good people but this app is messing up my store. I update my store daily with new products and I don't this this app can keep up. Some of the products have the discount applied and some don't. Then I found some showing the prices that were suppose to be hidden and others were just fine.

I just need an app that works out the gate with out all this coding which I believe is slowing down my store.

I am sure it is good for others just not good for me. I am hoping they respond quickly to remove so I can feel at ease. Right now I am on pins and needles.

Designs By Dees Hands 2
United States
14 days using the app
July 14, 2020

App screwed up my store pricing, lost customers - tried to contact Customer Service to rectify and still waiting 5 days later - POOR

Melanie Newman UK
United Kingdom
9 days using the app
August 7, 2018

Recommended to use this for Quantity Breaks by Bold Support, as their quantity breaks app was broken.

Worst thing we ever did. Sales down because it doesn't show 'From' prices on the collection pages and also when customers buy the quantities with discount doesn't get applied to the order, so totally useless.

AVOID if using for quantity breaks.

Nationwidetrailer
United Kingdom
8 days using the app
December 23, 2013

So far so good, i like how it adds the code in for you, just think it pricey

Visconti Tuning
United States
13 days using the app
November 4, 2013

Disapointing. Not up to their promises and poor support.
We installed this app about a week ago and sent 5 mails to the supports team. We have not got any replies unless to tell us that they are busy with an other developpment.
It does not fullfill their promises:
• Offer Customer Specific Pricing (only fixed price which is obvisoulsy useless or percentage). Good maybe for a customer price level as Gold sivler etc... but not other use. No specific price handled per items sold. No variant handled when you are using variants in your products with different price. It set up everything at the same price.
• Use this app to offer multiple levels of WHOLESALE Pricing and use your same store for Wholesale and Retail. VERY DISAPOINTING, unless you handle your buinsess just with percentages which is not our case and I trust not the case of many other business.
YOU CERTAINLY CANNOT USE THIS APP TO RUN YOUR RETAIL AND WHOLESALES PRICING with one store.

We were expecting a specific price edition per items sold handled within the app and we just got percentage or fixed price.
Very dispointing as per the reviews we though of using their apps more and more, but for the first one used it is a total ZERO.
We hope to get a respond from their support team within the 14 days trial otherwises we will have no other choice to uninstall it and find an other solution elsewhere.
We will study the other app available on the shopify store called WHOLESALER see if it does the work better.
We will consider twice now from using other app from the BOLD team. Disapointing when you see all reviews telling so much good stuf about it.
Also poor support after installing it. We had to ask for help to external developpers to install the app as the installation guidelines are not clear at all.

Thiercelin1809
Spain
8 days using the app
April 18, 2016

Original installation was quick and set up seemed easy enough, but the cart for wholesale customers was "unavailable" which rendered to whole concept useless. Several days with no updates or ETA on completion to fix the cart. Finally just deleted the app!

Sbz Brand
United States
12 days using the app
March 29, 2019

This app has a lot of bugs. Even though I've already uninstalled it from my store, the discount is still applied in my store and I don't even know how to delete it.

Bearsumo
Vietnam
7 days using the app
BOLD replied March 29, 2019

Hi there, thanks for the review. I just wanted to apologize that you ran into issues while using our app. We have gone ahead and removed all of the code from your store, so you should find that any of those discounts are now gone.

Please let us know if you have any further questions, comments or concerns. We are more than happy to assist.

February 19, 2022

Buyer beware!!!! This app will screw your theme up permanently if you uninstall it. It leaves code throughout your theme and messes up future theme updates. They also don't give you support on the weekends so if they screw you over on a Friday or Thursday you're out of luck for at least a week. The actual app doesn't work well, to begin with, if you have people use discount codes it won't work with the custom pricing. Pretty awful development, worse support, and a major headache to part ways with them.

Aubergine Foods
Canada
7 days using the app
BOLD replied February 23, 2022

Thank you for taking the time to leave your feedback. We are very sorry to hear you had a frustrating experience with our app and support and we want to assure you that we take this very seriously. I can confirm a member of our team has reached out to you to help.

September 1, 2016

We were very excited about trying this app, this Company seems to have a lot of apps with great ideas for Shopify but so far they don't actually all pan out as planned. The setup was difficult and we even paid for the install to be done for us. (which we are still waiting for that to be refunded since we were within the trial date) It never actually worked right with the settings we used and no one would get back to us, at one point we responded to their email about fixing the issues and our response we got from them was an email saying they hope our problem is solved because they closed our support ticket! How about asking or even checking to see if the issues were fixed first? Love the app ideas, highly advise you to invest in customer service reps to help you out.

Kendall Hartcraft
United States
7 days using the app
Edited January 30, 2019

Bold apps work great individually ONLY. Find one app and forget about the rest. Having more than one work is not something they seem to have thought of or bothered to mention in the description before you buy them. We wasted hours, days and weeks trying to fix things only to find out at the end, that product options and discounts or currency conversion to work together can't and is out of their scope of work to fix. We can hire them STARTING at $500-$1000.00 to fix it. This feels wrong. We are very disappointed after trusting them and buying so many apps from them without giving it a second thought. Wish you had customers like that? "Here take our money" Not anymore.

Aurora Generators
Canada
6 days using the app