Bold Custom Pricing: Wholesale , 1,009 reviews
Horrible customer service. The app wont express install and it required me to open a staff account for their team to install, then i reached out but no feedback at all. I cant get a hold of them.
I will change the comment once i get help.
Experts failed to install the app. Twice.
The support was lackluster. Tier I support was completely useless. App was buggy and wouldn't integrate with Streamline, our theme of choice. Had to regenerate subscriptions each time you wanted to change your pricing.
We didn't want to use the wholesale pricing feature, we wanted to have custom prices for Members that we setup with Bold Memberships.
But nope. No such luck.
Our workaround is to create a product that is public-facing, duplicate it, tag it with a special 'Member' tag, create a 'Members-only' collection and show this only to members. Pain in the ass, but it works.
Thanks Vighnesh! Helped me solve my issue within a few minutes. Bold has really helped when it comes to my separate site for wholesale/ distributors.
Guri, Harry and Zach are very professional and helped my team throughout the entire set-up & customisation process. They're able to meet my team's requests well & fast. They've been an invaluable asset to my team. Much thanks again.
They've made improvements over time that make this the best pricing tool on Shopify. So easy to use. Gets the job done. And extremely responsive support. I recommend you give them a try.
Mayank was awesome, and very patient with me. Bold support is excellent every time, even if it takes multiple calls to get us to understand how things work with other apps. Love these guys.
I added this app to help with tiered wholesale pricing for our store. It does exactly what I need it to do, and it's very user-friendly. Brenda helped me get it set up super quickly too!
Still in testing right now but so far I like the features. I worked with Carter on chat and he was very helpful.
Great app and great customer care, especially Rahul, He is very patient and quick awith his answers.
This app is so crucial with our business - we are doing 6 digit revenue in monthly sales and growing at 300% MoM
Unfortunately, months of months of issues with checkout - the wholesale application is rampant with bugs. Wholesale price randomly does not apply to orders. Our customers will therefore either abandon the cart or we would have to refund them manually. It's very annoying especially as a rapidly growing business that this app cannot do its simple job.
It does NOT work with third-party checkout buttons like Amazon Pay, PayPal, Apple Pay, Google Pay, etc.
As another reviewer mention - It does NOT work with Shopify discount codes. SO a lot of times will have to create an order manually just to apply a special discount code/credit that we issued.
Basically, for whatever reason, our customers will order X amount and the pricing will revert back to regular pricing without any wholesale price breaks applied as it should have. Can you imagine, having to tell customers on your IG DM to "please try another browser or redo the order in private browsing and get back to us if it works - if not we will create the order for you manually"
NOT A VERY DEPENDABLE APP AND WE ARE LOOKING FOR AN ALTERNATIVE AS WE WRITE THIS.