Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage individual customer pricing, making it ideal for both retail and wholesale businesses. Its detailed pricing feature, large product catalog handling, and automatic customer tagging are particularly praised. The app integrates well with other Bold apps and the support team is known for their quick, effective responses. However, some merchants report compatibility issues with other apps and themes, and find the interface somewhat difficult to navigate. Despite these minor issues, the app is generally seen as efficient in managing different pricing strategies.

March 14, 2016

Easy to use and does what we needed! Instruction to install was great and it uses generic Shopify database instead of a separate one. Great app!

Lao Mountain Coffee
Singapore
4 months using the app
June 17, 2016

Terrible. I am not happy. I have got no support and I need help. My customers have often complained and I am trying to figure out the pricing Ect. I have asked for the 40$ liquid instalment and have got no notification on how to proceed.

Karatchocolate
Canada
4 months using the app
August 18, 2016

"Customer Pricing is a beneficial and outstanding app for my ecommerce store. It is easy to use and the support from Bold Commerce is superb."

-Kristal Burch
CEO/Founder
Cool Approved Store

Cool Approved
United States
4 months using the app
October 14, 2014

I have sent more than 3 emails already and no reply. Customer service is so poor. I will not recommend this to other store owners, Businesses can't wait and rely on the installation at all.

Ohmagosh
Australia
2 months using the app
December 4, 2019

I got an amazing support from Abhishek who sticked to me all the way through and helped me to customise the code on spot, while chatting on the support chat. I highly recommend the app and the team!

BestCleanBeauty
Switzerland
4 months using the app
BOLD replied December 5, 2019

Hello there! Thank you so much for the review. We're very happy to hear that Abishek was able to work with you and ensure everything was sorted out properly, including your code customization!

Our live chat is an awesome feature for getting more general questions answered, and we're glad you got to utilize it. Thanks so much for the recommendation, and please let us know if we can help with anything else!

January 16, 2019

Eric, Brender and the all support team are the best one in the world! Love them and also the app. Lets goo

Dab Trendy
Argentina
4 months using the app
November 19, 2018

Nir you are very helpful! Quantity Breaks is great! I recomend for all dropshippers who are looking to expand thier business online.

M&N GOOD DEAL STORE
Canada
4 months using the app
September 27, 2018

The best customer support I have received! The app works great, it allows the shopping cart to load much faster, since it does not create variants of the product to apply the discounts.

E-ShopShock
United States
4 months using the app
July 22, 2016

A real pain of an app.

I'm afraid of breaking the store any time I add or duplicate or make any modifications to a product. "Pausing" the app takes forever (literally going on half hour+) and is essential whenever making product additions or edits.

Not to mention you can't use shopify/facebook integration without it showing all of your price tiers. Plus, if you mess up on the backend, it's easy to accidentally show all of your customers all price tiers on the front end. OOPS!

The backend is clunky to use and doesn't load properly most of the time when navigating deeper within pages. Also beware, if you have a lot of different tiers, it's a mess to deal with scrolling through the browser because of how many columns -- imagine a bloated GUI excel spreadsheet. You can't tell which product you're editing for which tier without scrolling like a madman. And then my favorite part ... you finally painstakingly input all of your prices and click save... and then ... wait for it ... refresh ... NONE OF THE PRICES SAVE! TADA!

Most of the limitations and complaints may be due to Shopify constraints, but that's giving Bold the benefit of the doubt. Support is good, but this software is monstrous and scary. Most other third-party shopify integrations (stitch labs, etc...) are afraid to integrate with a store using Bold apps because they're afraid of things breaking too. Temperamental app.

I can't wait to move all of our wholesale customers over to a new system.

Save yourself the trouble and look for a different wholesale solution rather than any of these types of shopify apps -- especially this one. While it may *work*, it's way too messy.

Not quite sure how this app has so many positive reviews. Suspicious of review shilling at this point, but who knows.

Redzombie
United States
4 months using the app
November 16, 2015

A good app so far, its easy to adjust and apply the prices I need for my store.

Pandoras Pleasure Chest
United States
4 months using the app