Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage individual customer pricing, making it ideal for both retail and wholesale businesses. Its detailed pricing feature, large product catalog handling, and automatic customer tagging are particularly praised. The app integrates well with other Bold apps and the support team is known for their quick, effective responses. However, some merchants report compatibility issues with other apps and themes, and find the interface somewhat difficult to navigate. Despite these minor issues, the app is generally seen as efficient in managing different pricing strategies.

December 28, 2020

I've been waiting 6+ weeks for customer service to fix my issues with this app. Meanwhile, we've been paying full price for something that doesn't work and is holding up my store launch.

Club Scrap
United States
3 months using the app
BOLD replied December 29, 2020

Thank you for your feedback. We sincerely apologize for the frustration this may have caused. Our technical experts are looking into the issue as we speak and they have reached out to you. Thank you so much for your patience as we try and resolve this.

August 5, 2015

I found a problem with app. Its urgently to fix or desactivate the following option

"""Override the cents on the calculated price. (This doesn't round, it will replace the cents with the value below)"" If selected, prices will end with:""

this is an example about the problem: if you decide that your price end at 0.99 the problem will be following price 3.49 -10% = 3..14 because you decide end at 0.99 so the price will be on you page 3.99 more expensive that your original price. (All my prices have that problem I have to desactivate that option.

One solution I tested to fix the problem was that my price end at 0.09 (easy). but when you write that number and then save, the number 0.09 will turn on 0.90. do not accept numbers from 1cents to 9 cents (0.01 , 0.09). so for the same example your price will be 3.90

Diversiones 2000
Guatemala
4 months using the app
July 8, 2019

Great support. Thank you Harpreet for fixing my initial issues with the display grid using the live chat. :)

Kinetic Gadgets
United States
4 days using the app
BOLD replied July 9, 2019

Hi there; thank you for leaving us a review! We're so happy to hear that Harpreet was able to solve the issues you were having with the display grid!

I am mesmerized by some of your dice sets and accessories; will definitely need to look at picking some up. :-)

February 7, 2023

Does what we need it to do, had some issues setting it up but the staff helped resolve those issues. Irfan and Birpal have been a great help!

Mound Wholesale
United States
4 days using the app
BOLD replied February 9, 2023

Thanks for your kind review. We are so happy to hear that Irfan and Birpal were able to provide the help you needed to get set up. Thanks for choosing Bold!

January 13, 2021

It did not work...and we've trying to get help from support the past 2 months to make things work but the communication from them has been sparse and few.

TuxMat.ca
Canada
2 months using the app
BOLD replied January 20, 2021

Thank you for your honest feedback - we are sorry to hear about the lack of communication from our end and would like a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!

January 17, 2017

This app is the BOMB! I have been using the Recurring Membership module from BOLD for quite a while to manage annual memberships for digital downloads, and it works great, but by adding in the Customer Pricing app as well, my life just got 100% easier, because the tagging from the membership app is automatically picked up through the customer pricing and I just need one product. I haven't even looked at any of the other options that are available in this app, but I am sure that I am going to take advantage of them for more promotions, including discounts on physical products for members, and also other membership structures.

BOLD really rocked it with this app for sure.

Blind Squirrel Publishing
United States
4 days using the app
November 30, 2013

This is going to be one of the best changes we have ever made to our website. We opted to pay the $40 for install. It was done 2 days earlier than we were promised. On black Friday it went live, but we soon found out there was a problem with the theme we use, not showing the discounted price in the cart at checkout. During my initial purchase of the app, I had requested a quote for an additional modification and was contacted by Michael. When I noticed that the cart wasn't reflecting the right price I asked him about it. Within MINUTES he was working on it and within 3 hours the necessary tweaks were made. All while BOLD apps was busy facing it's own challenges on a BUSY black Friday. I wish I had tested my theme more to make sure things were working right before launch and before Black Friday, but the speedy resolution made my day. I was worried I would have to wait until the next week. Can't wait to see how this changes our business and increases customer retention and happiness. My only suggestion and why I am talking with Michael currently, is that it would be great if the regular price would appear next to the special price with a line through it. That way the customer can see how much they are saving. As it is now, only the special price shows. I have no doubt they will be able to do this for me and at a reasonable price. Everyone loves to save money, and it's way more effective if they can see exactly how much.

Woody Walters Digital Photo Candy
United States
4 days using the app
April 27, 2020

Vighnesh is the man! Best customer service ever.
The app works really good, does it job, nothing to complain

FW Preventivo
Spain
4 days using the app
October 14, 2014

I have sent more than 3 emails already and no reply. Customer service is so poor. I will not recommend this to other store owners, Businesses can't wait and rely on the installation at all.

Ohmagosh
Australia
2 months using the app
May 14, 2020

Still in testing right now but so far I like the features. I worked with Carter on chat and he was very helpful.

DiscountSafetyMasks
United States
4 days using the app