Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage individual customer pricing, making it ideal for both retail and wholesale businesses. Its detailed pricing feature, large product catalog handling, and automatic customer tagging are particularly praised. The app integrates well with other Bold apps and the support team is known for their quick, effective responses. However, some merchants report compatibility issues with other apps and themes, and find the interface somewhat difficult to navigate. Despite these minor issues, the app is generally seen as efficient in managing different pricing strategies.

December 10, 2019

My currency converter didn't work with the app and Navjot was very helpful and fixed the issue really quick. Thank you!

MagicDefrostTray
United States
5 days using the app
BOLD replied December 11, 2019

Hi there! We're so sorry to hear that you had some troubles with integrating Multi-Currency and Custom Pricing; we're glad to hear that Navjot was able to work on getting that fixed for you!

Please let us know if we can help you with anything else.

July 6, 2020

Bold Custom Pricing works from the shop side, but has some significant limitations for true wholesale use. The app only works on the shop side, it does not apply 'wholesale pricing' to draft orders through the admin portal.

It's not uncommon, when working with wholesale customers to need to supply a pro forma invoice etc. for payment or to enter a paper based order manually, which we can do in Shopify using a draft order. Bold Pricing hasn't been integrated into the admin side, so you manually have to apply discounts to make it work. Good if your wholesale customer always puts their orders in using the shop side, but fails if you need to generate a manual order. If you are entering some orders on behalf of customers, this (to the best of my experience and knowledge... happy to be proven wrong) will not work as a good solution to wholesale pricing.

The work around (can't believe they suggested this...) is to create a dummy customer, create an order, get the discounts, go back to a new draft order (still with me..?) manually update the new draft order with the price and process the order.. (really,.. ok).

Customer support is slow to respond (I assume it's ok in US timezones, but outside of this.. hmm). The app will work well for some users, but understand it's limitations.

Get's one star (probably more due to the supports idea on how to work around the problem) rather than fixing it. It's another app that has great intentions but (in my opinion, others will differ) fails to understand how this type of business process flow is likely to operate. Hopefully they consider making this 'added functionality' something in an upcoming product release.

Siqura
Australia
3 months using the app
November 16, 2015

A good app so far, its easy to adjust and apply the prices I need for my store.

Pandoras Pleasure Chest
United States
4 months using the app
October 27, 2013

Great support and great product. Just what I've been looking for to create a customer loyalty program!

BLINKSOFLIFE
Australia
5 days using the app
April 17, 2015

4 1/2 stars if we could. We love this app, it allows us a level of customization that is extremely valuable.

There are only 2 reasons it isn't 5 stars;
1) No 24 hr support.
2) The process of having to pause the app, make changes and then resume it is a bit of a hassle.The more pricing levels and inventory you have the longer it takes to update.

Fun Fashions Inc.
Canada
4 months using the app
September 6, 2016

I've been using this app for a while. Great app to support your customer-unique discounts and add a wholesale route to your e-commerce shop!

Antonymcosmetics
United States
4 months using the app
November 18, 2015

The developers were super helpful in helping us fix an issue we had with the app!

Sword Online Shop
United States
4 months using the app
November 4, 2014

Great App,

One major issue though, people can combine customer pricing rate and discount codes. Typically I run 20% coupon code via pop up windows when you land on the website or via remarketing. An existing customer can combinea reduce pricing let's say 20% + a 20% discount code...Which makes the app not really usable with my pricing strategy. Half the blame on shopify that is very limited with Discount code options. Hope you guys can do something about it because this is really hurting the concept of your app...
Having few apps from you and knowing how you frequently add features on your product I'm hoping you can find a solution to that problem...

Fashion Shirts
United States
4 months using the app
August 20, 2020

A must have app to increase AOV. Charles has been so helpful and took the entire day to work on some problems I was having. I've never left a review for any app period but wanted to, just to shoutout Charles.

RealismSwimbaits™
United States
5 days using the app
July 8, 2013

Nice app and great support. Unfortunately we changed our marketing strategy and didn't have a chance to benefit from this app.

Strongly recommended this app otherwise.

Hotttshit.com
Canada
5 days using the app