Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

This app is highly recommended for its extensive product personalization features, allowing customers to design items in real time. Merchants appreciate its seamless Shopify integration, user-friendly interface, and continuous improvements. Despite a learning curve, the exceptional customer support, including one-on-one training and a helpful YouTube channel, is praised. The app is cost-effective, with reasonable pricing and a cost per sold product that merchants find acceptable. Many report an increase in average order value and business growth after using the app.

June 19, 2023

Customily is a game changer for my POD business and personalization has increased my AOV Customily Support Team has been remarkable. From the moment I reached out for assistance, their exceptional service and dedication left me thoroughly impressed.
The one:one training with Josema Rodriguez has exceeded my expectation. He takes his time to explain the system and provide accurate and comprehensive solutions when I have had issues with my products. At one point, he helped me with my design on Photoshop to resolve the issue of an image size on a shirt . This personal touch left a lasting impression on me and further solidified my belief in their commitment to customer satisfaction.

Heshima Jewels
United Kingdom
About 2 months using the app
Customily replied June 19, 2023

Thank you so much for your fantastic review of Customily! :)
We're thrilled to hear that our platform has been a game-changer for your POD business. We strive to provide exceptional support and it's wonderful to know that our Support Team has been remarkable in assisting you.

We're delighted that your one-on-one training with Josema exceeded your expectations. We believe in providing a personalized touch to our support, and it's fantastic to know that this experience left a lasting impression on you. Your feedback further reinforces our commitment to delivering top-notch customer satisfaction.

Thank you once again for your kind words. If you ever need further assistance, please don't hesitate to reach out to our dedicated support team!!

July 13, 2023

I really like selling personalized products, I choose Customily and find it very right, easy to use, enthusiastic support

Personnalisezmoi
Vietnam
8 months using the app
Customily replied July 17, 2023

Thank you for your positive review! We're delighted to hear that you enjoy selling personalized products and that Customily has met your expectations. Our team is committed to providing a user-friendly experience and enthusiastic support, so it's great to know that you found our platform easy to use and received helpful assistance. If you have any further feedback or questions, please don't hesitate to reach out. We appreciate your support!

June 6, 2023

Customily has exceeded my expectations! The app's intuitive interface makes customization a breeze. The range of design options is impressive, and the real-time previews ensure customers get exactly what they want. Seamless integration with Shopify and top-notch customer support make Customily a must-have for any e-commerce business.

Memorial Gifts 4u
Singapore
18 days using the app
Customily replied June 6, 2023

Thank you so much for your review! Your kind words encourage us to keep growing and deliver an ever-better solution for our users!! We'll keep working hard to offer the best solution possible for product personalization!

August 18, 2023

I used the app for more than 1 year it all good and perfect and the customer support is perfect I recommended

Catchyjo
Jordan
About 1 year using the app
Customily replied August 21, 2023

Thank you so much for your positive feedback!
We're thrilled you've been enjoying the app for over a year and had a great experience with our customer support. Your recommendation means a lot to us, and we're grateful for your continued support. If you ever have any questions or suggestions, feel free to reach out. We're here to help!

July 19, 2023

So far I love this app, still learning but the customer is excellent!! Thank you for being there! Great App :)

Colorful Cupid
United States
About 1 month using the app
Customily replied July 21, 2023

Thank you so much for your wonderful review! We're delighted to hear that you're loving our app!
Learning a new app can sometimes be a journey, but we're here to support you every step of the way. If you have any questions or need assistance, don't hesitate to reach out to our support team. We appreciate your kind words and look forward to being there for you whenever you need us!

August 2, 2023

Most professional team we have ever dealt with particularly Mr. Jose! Bro you are real Gem. Just Amazing <3

Savona Living
United Kingdom
Over 1 year using the app
Customily replied August 3, 2023

Thank you for your fantastic review! We're delighted to hear that Jose and our team provided you with a professional and amazing experience. Your kind words mean the world to us. Looking forward to serving you again soon!

August 22, 2023

I am incredibly grateful for the exceptional support provided by the Customily team. Their support representatives and DEV agents have been instrumental in ensuring a seamless experience with the app. Their prompt responses, deep technical knowledge, and unwavering dedication to resolving any issues have truly impressed me. It's rare to find a team so committed to customer satisfaction, and I'm fortunate to have had their assistance throughout my journey with the app. Thank you, Customily, for setting the bar high and delivering top-notch support at every step.

Printzymart
Vietnam
About 2 months using the app
Customily replied August 24, 2023

Thank you for taking the time to share your experience with our Support team!
We are delighted to hear that they have left such a positive impact on your experience with our app.

It's our mission to provide exceptional support to all our users, and we are thrilled to know that our team has exceeded your expectations. We understand that a seamless experience is crucial, and we're glad that we could contribute to making your journey with the app a smooth one.

If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help.

May 30, 2023

I would highly recommend this app. Its a highly useful and productive tool that ads to the bottom line.

My Store
United States
23 days using the app
Customily replied May 30, 2023

Thank you for your review! We're happy to know our app is useful for your store!
If you need help with anything don't hesitate to reach our team, we're here to help you make the most of Customily!

May 16, 2023

Quick Response with detail explanation from the team
Easy to use
UI friendly
Best Live Preview Editor

TrulyUrPrints
Malaysia
5 months using the app
Customily replied May 16, 2023

Thanks for your review and support! :)
We're happy to have you on board, if you need more help with anything don't hesitate to reach us again! We're here to help!

May 5, 2023

Excelente aplicación. La atención a clientes es muy buena y rápida. La manera en la que se ve el preview del producto es increíble, mis clientes lo aman.

Morela Phone Cases
Mexico
Over 2 years using the app
Customily replied May 5, 2023

Gracias por tu apoyo! Nos encanta saber que Customily es útil para tu negocio y que tus clientes aman las previews!!
Si necesitas más asistencia no dudes en contactarnos, estamos para ayudarte! :D