Reviews (220)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this product personalizer for boosting customer engagement and sales through real-time customization features. They appreciate its seamless integration with major platforms and POD providers, user-friendly interface, and reliable performance. The support team is frequently commended for their responsiveness and ability to provide personalized assistance and training.
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Amazing App!! This has help me elevate my designs with the personalization options and the library of clipart available. The best part is the customer can see exactly what they are getting on screen as they make their selections and it takes out the back and forth contact with them confirming their order.
Thank you so much for your fantastic review! We're thrilled to hear that our app has played a significant role in elevating your designs.
Your feedback motivates us to continue improving and delivering a top-notch user experience. If you have any further suggestions or if there's anything specific you'd like to see in future updates, please feel free to let us know. We appreciate your support and look forward to serving you even better in the future!
Our experience with Customily has been exceptional. The user-friendly interface streamlines our customer support processes, while their unparalleled customer service ensures our team has the resources necessary to achieve success.
Thank you for sharing your positive feedback! :)
It's fantastic that our app has helped streamline your customer support processes and that our customer services have met your expectations.
We'll keep working hard to make the personalization journey as smooth as possible for our users!
If you need help with anything don't hesitate to let us know!
It's the customer service for me. Yes, the app has several functionalities that opens up many possibilities for customization. I had a situation where I needed to offer a personalized blanket with different backgrounds. Half way into design, I realized I needed to offer a background remove option for customers' photos. It was crunch time and in the height of the holiday season--just 2 weeks away from Christmas and I didn't know how to integrate this feature into the design. I reached out to Customily, and the co-founder, Martina, of Customily responded. She connected me with Jose who literally dropped what he was doing to make a video to guide me through the process. I still needed help. Jose ended up creating the entire design and hooking up the api to my pod. Talk about going the extra mile. This is it! Customily takes care of their customers' needs and ensures that they have what's needed to deploy their products. Very appreciative of this app and the service they provide. Highly recommend them. Btw, they followed up with me recently and had a one on one to walk me through product creation with the app.
Your thoughtful and detailed feedback genuinely touches us!
It's heartening to know that our customer service team, especially Martina and Jose, could provide the assistance you need during a crucial time. We understand the importance of delivering a seamless experience, especially during peak seasons like the holidays.
Thank you so much for recommending us! Your kind words inspire us to continue going the extra mile for our users. If you have more questions or need further assistance, please don't hesitate to reach out. We're here to support you and ensure you have a positive and successful experience with our app.
Customily went the extra mile to help me get my shop and templates set up. They saved me days worth of work, and now my customers get a live preview of their customized Chill Blanket. Great support and easy to learn how to use the app. Thanks a million!
Thank you for your wonderful review!
We're happy to hear that our team was able to assist you in setting up your shop and templates efficiently. If you ever need further assistance or have any questions, please feel free to reach out. We're here to support you every step of the way. Thank you for choosing Customily!
Exceptional Turnaround in Service and Support
Initially, I left a 1-star review for Customily, detailing challenges with product uploads, design tool glitches, and a lack of effective customer support. My experience was frustrating, as I encountered difficulties in usage and felt the app fell short of its potential.
However, I recently decided to give Customily another chance, and I'm glad I did. This decision came after discovering that my own email settings were inadvertently blocking communications from Customily, which was a key factor in the initial support challenges I faced.
Upon reaching out again, I was assisted by Cecilia from customer service, and had the opportunity to speak with Josema and Gustavo during a Zoom call. The level of support and guidance I received this time was exceptional and far beyond what I had anticipated. They addressed my concerns thoroughly, demonstrating both the capabilities of the app and their commitment to user satisfaction.
This positive experience has led me to reconsider my initial impression. Not only have my issues been resolved, but I've also gained a deeper understanding of and appreciation for what Customily offers. The dedication of the support team, especially the personalized assistance from Cecilia, Jose, and Gustavo, has completely changed my perspective.
In light of this, I am updating my review to 5 stars. My renewed experience with Customily underscores the importance of open communication and the impact of dedicated customer service. I'm grateful for the patience and support provided by the Customily team, and I'm excited to continue using their app with a newfound appreciation for its potential and the team behind it.
Thank you so much for taking the time to revisit your experience with Customily and for updating your review. We sincerely appreciate your willingness to give us another chance and are thrilled to hear about the exceptional turnaround in your service and support experience.
It's truly heartening to know that Cecilia, Jose, and Gustavo were able to provide you with the level of assistance and guidance you needed to address your concerns thoroughly. We take great pride in our commitment to user satisfaction, and it's incredibly rewarding to see that dedication reflected in your renewed perspective.
Your kind words about our team's dedication to open communication and personalized support mean a lot to us. We understand the importance of these aspects in fostering positive user experiences, and we're grateful for the opportunity to demonstrate our commitment to your satisfaction.
Thank you once again for updating your review and for your continued support. We're delighted to have you as a valued member of the Customily community, and we're excited to continue serving you with the highest level of service and support.
Hello my name is Stacy and I live in Maryland, United States. I would like to take the opportunity to say thank you to Mr. Federico Mosqueda part of the Customily Business Development Team. I had two opportunity of having to Demo Calls with him. One on January 30, and the second one today February 9th. He was diligent, patient, and very clear in explaining to me, and supporting me with my journey in learning how to personalize my own designs using Customily. Nevertheless, also teaching me how to use the the plethora of resources that Customily has already incorporated within the their app. I feel truly blessed of having this one on one support.
Hi Stacy! Thank you so much for taking the time to share your experience with Federico. We are thrilled to hear that you had such positive interactions with him during your Demo Calls.
We believe in empowering our customers to make the most of our platform, and it's fantastic to know that Federico not only guided you through the process but also introduced you to the wealth of resources available within our app.
Your kind words serve as a testament to our commitment to providing excellent customer service and support. We're grateful for the opportunity to assist you on your creative journey, and we look forward to continuing to support you every step of the way.
If you have any further questions or need assistance, please don't hesitate to reach out to us. We're here to help!
Good app with great customization. The Customer service and Technical team are awesome! They helped get me back on track and provided great support. Thank you
Thank you for your kind words! :)
We're delighted to hear that you've had a positive experience with our team. Providing excellent customer service and technical support is always our priority, and we're thrilled to know that we were able to assist you effectively.
If you have any further questions or need assistance in the future, don't hesitate to reach out. We're here to help!
Their support team is top notch and others from the organization have jumped in to help with configuration needs. Couldn't recommend them enough. Met with several other vendors and am glad that we've partnered with Customily.
Thank you so much for your kind review! :)
We're thrilled to hear that our whole team has met your expectations and honored to have earned your recommendation
If there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to help and are grateful for the opportunity to partner with you!
Fantastic customer service from this app. Best I've ever received since starting my store 6 years ago. Great app, does what it says on the tin. Very happy customer. Sorted out a little problem I originally had, but this was my error and confusion. All was sorted. Highly recommend!
Thank you so much for taking the time to share your positive experience with our app! We're thrilled to hear that you've found our customer service to be fantastic. It's always our goal to provide reliable functionality and excellent service.
If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your recommendation and look forward to continuing to support you and your store in the future!
Thank you very much to customer service Henri for his patient help and explanation.The plug-in function is very useful
You're very welcome! :D
We're happy to hear that Henri provided patient assistance and explanations to enhance your experience. It's fantastic to know that you find the plug-in function so useful. If you have any more questions or need further assistance, feel free to reach out anytime!