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This app and the CPB team are incredible! We had very specific requirements we wanted to develop and looked far and wide before coming across the CPB - Custom Product Builder. We tried a few others that said they could do what we needed but fell short and were complicated to set up. I can't say enough great things about this app's flexibility, configurability, and output.
The attention to detail and the incredible customer service you also receive is exceptional. If there is something you desire that isn't out of the box (which most things are), they are eager to help, and their prices are incredibly reasonable for custom needs. It took us a while to build out our development store due to the massive amount of variants, and the team was right there to help us get over the finish line. The CPB team consistently improves the app and adds value to the UI and UX. We still have much more to do, and I love how easy it is to use and make changes on the fly. I'm confident we will continue exceeding our customer's expectations by having this app as part of the customer experience.
Very cool app, enabled us to create a highly configurable product for our store. This app has a ton of functionality, our favorite being the ability to generate simulated colors for our product so that we can provide mockups to customers for their exact specification. Furthermore, the CPB development team is always helpful and responsive to assist with any further custom enhancements we may need. Highly recommend!
Working on adding this into all listings in my store. Their team was very quick to answer my questions and make edits in my store code when I had no clue how to edit it myself. It took some time for me to get comfortable with how to get everything set up, but now that I understand the basics it is going to look beautiful in my store.
WARNING: Okay software, absolutely disgraceful business practices.
After years as a customer and countless hours invested in building our configurator, CPB has decided to increase our monthly costs from €15 to approximately €355. That's an outrageous 2,267% increase.
Their response? They insist they haven't increased prices, they've simply "changed the model." Apparently, insulting their customers' intelligence is now part of their business strategy.
They then generously offered us an "Enterprise" plan for €225/month - 15 TIMES what we previously paid, and actually had the audacity to congratulate themselves for how much money they're supposedly saving us.
The sheer arrogance is breathtaking.
Their new business model effectively demands a royalty on products that WE design, manufacture, market, and sell, simply because customers use their software to select options.
And here's the truly disturbing part: they know their customers have invested enormous amounts of time setting everything up. Rather than acknowledging how unfair this is, they actually pointed to the difficulty of migrating away as an argument for staying.
Nothing says customer loyalty quite like exploiting the fact that your customers are trapped.
When I expressed my dissatisfaction, they even felt compelled to remind me that they dispute negative reviews. Perhaps they should spend less time worrying about their reputation and more time considering why customers might be furious.
I've never encountered such a spectacular combination of corporate greed, arrogance, and contempt for long standing customers.
My advice: Stay far away. Building your business around a company that treats customer loyalty as an opportunity for financial exploitation is a serious mistake. There are better options available at a flat monthly rate (Zepto, Cloudlift, etc.)
Thank you for your years with CPB and for your candid feedback. We understand that your costs have gone up, and we don't take that lightly. For merchants reading this, we'd like to share the full picture.
Our legacy flat-rate plans were created when CPB was a much smaller app. Today, every custom order involves real work: a live preview, option logic, price calculation, and a complete specification passed into the order. All of this runs on infrastructure built for peak sales days and is continuously protected against new threats in the Shopify ecosystem. The legacy plans stopped covering this a long time ago.
That's why, instead of a higher subscription, we chose a model where the cost reflects the actual work CPB does for each store. Our standard plan has no subscription fee: a small percentage applies only to fulfilled orders, and only to the value of products built with CPB, with a cap of $3,000 per month. It isn't a share of your business, it's payment for the work CPB does in each of those orders.
When we said your products, images and rules stay intact after the switch, it was a guarantee that your time isn't lost, not a reason to stay.
We offered you individual terms and carefully considered your proposal. Most of our long-standing customers have already moved to the new plan and continue to grow with CPB. We're sorry we couldn't find common ground, and we respect your decision. If you'd ever like to revisit the conversation, we're here: support@buildateam.io.
The CPB Team
I think this is the best customizer app out there! There's a bit of a learning curve, but it's super powerful and has a lot of great features, and the customer service has been excellent as well!
We make custom products with lots of different fabric and feature options - some of our products have over 50 million possible variants! CPB handles them with ease.
We had some issues with compatibility with Managed Markets and the buildateam developers were able to get that fixed promptly! (tldr: make sure to use "hybrid-generated price variants" if using Managed Markets).
If using Auto-generated variants, I highly recommend combining this with the Arigato Automation app, to set up a workflow to hide the auto-generated products from search and product recommendations, and also delete them after a specified amount of time so they don't clutter up your products as much.
Fantastic easy to use software. I had a lot of questions and have been working with Zhanna on their team and she is amazing to work with. Highly recommend!
Amazing support and flexibility!
The guys at CBP customized the app for us at very competitive price. Being able to enjoy such a solution with customization is truly unique.
lovely support and outstanding quality.
Worked great for building a custom coat maker. Support was fantastic too, with very quick responses.
They have been amazing to work with. Responsive, helpful, and have gone above and beyond at every step!
Developers are awesome and will install the theme on your store if you are having issues. Loving it so far.
