Reviews (97)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer experience with extensive product customization options. It offers a user-friendly interface, complex configuration capabilities, and features like color simulation and mockup generation. The responsive support team is praised for quick, effective solutions and continuous updates, ensuring smooth Shopify integration. This tool is valuable for businesses needing detailed customization, significantly enhancing e-commerce stores.
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I love this app. It works beautifully for our jewelry business. Customers can customize their necklaces on our site. And their customer service is outstanding!
Always extremely communicative and helpful! If we ever have an issue, they respond immediately and work quickly to resolve it.
Disappointed with this app. I initially had really high hopes - interface-wise, it looked the best among similar apps and had the most logical process (although it takes a while to get the hang of it but once you do, it's great) the app has a LOT of bugs that cannot be fixed. Customer service is extremely slow and I would wait weeks to get a response back (yes, while paying 50$ a month which is a very high price for a half functioning app). In the end, they couldn't give me what I needed and neither were they willing to offer a refund despite my requests for taking long to get back to me and not solving my problems. Other apps I've dealt with offer refunds immediately if their app doesn't meet your needs. Also, make sure to check compatibility with other apps you are using. This app also turned out to be incompatible with a multi-country pricing app I was using.
Hi ViajecitoPH team,
Thank you for your review.
We are sorry that you experienced delays with our support team.
We took steps to improve our processes and we try to respond to submitted tickets much faster now.
We also started receiving more and more complex custom product requests and even though our application is already quite flexible, we have hard times catching up with all the customization & features that are being requested. It does indeed take us some effort & time unfortunately to deliver, but it's pleasing to see the end result eventually. We thank everyone for their patience with us. We are trying to make things better as fast as we can..
We also apologize that you have not received a full refund when you asked for it. There was some miscommunication and your request was never sent to Shopify support who actually handles the refunds. We have taken care of this now and have asked them to send you a refund for the time that you were unable to use the application. We hope that it was already processed and deposited to your account!
We have also worked on building compatibility with some of the multi-currency apps. We will continue monitoring this situation and keep adding more integrations.
Please let us know if we can do anything else for you.
Sincerely,
CPB Team.
Very simple to use app. I have zero coding knowledge, but this app is very intuitive. Where more technical aspects were required, the CPB team went above and beyond in tending to my every need. They always provide solutions and were available for video call meetings when necessary. Overall, I love this solution and wouldn't hesitate to put it on my future sites too. Thank you.
This app has changed my business! The support team is also very responsive and liberal with their free support for paying users. They even did some paid custom dev to make the app fit our needs even better.
We used this app to create a custom apparel builder. It was easy to set up, works great, and was a fraction of the cost of competitors.
We also worked with the BuildATeam developers to create a custom button for our store. The development team is amazing; they were fast, asked all the right questions, and again slashed competitor prices.
We are so happy to have found such an easy solution to our custom builder!
Egor and Vlad have been amazing, they helped us build a custom site for our high end blanks. They were very professional and detail oriented. Very glad to have found them and work with them!
This app is the most versatile app on the market. It allows you to do some very subtle and complicated manipulation of the preview image. It also allows for infinite price variants and conditional logic. There are a few bugs but it seems like the dev/support team works around the clock to make sure everything is working right. Check out https://www.hangoutlighting.com/products/single-pendant-design-your-own to see the app in use. Thanks!
A few bugs like any reasonably sophisticated software, but support fixed them, gave me email updates and walked me through the necessary fixes. Overall great experience once I got up and running.
EXCELLENT service team. Fast and responsive plus they built some custom design features for us.
Would recommend.