Reviews (144)

Overall rating
4.5
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its advanced product customization capabilities, including options like multiple choice and visual mock-ups, which enhance customer engagement. It supports complex configurations and integrates well with upselling features. The responsive customer support is frequently highlighted for its helpfulness and ability to tailor the app to specific needs. Despite a learning curve, the availability of detailed tutorials and compatibility with other Shopify tools make it a versatile choice for personalized shopping experiences.

October 22, 2018

We just transitioned to this for our custom orders and it's opened up so many new possibilities! This is the best option out there beyond hiring someone to build you one from scratch. The support team is on it, too - issues and bugs are dealt with promptly. Can't wait to see future updates!

North St. Bags
United States
Over 2 years using the app
November 1, 2021

I love this app. It works beautifully for our jewelry business. Customers can customize their necklaces on our site. And their customer service is outstanding!

LINK Necklaces
United States
Over 2 years using the app
February 28, 2022

The Custom Product Builder Website is not very marketing friendly like their competitors, but I did a lot of research and the functionality and price can't be beat. As with any new program, there will be a learning curve, but they have lots of FAQ's and videos to help you out. In addition, you can ask them a question get a fairly rapid response. I highly recommend CPB for any of your configurator needs.

Chief Caddo
United States
Over 2 years using the app
August 16, 2023

After 2 years using this app I can confidently say this is by far the best app on the market for allowing your customers to create custom products. The app is extremely easy to use and very customizable. I tested every "custom product" related app in the shopify app store including the bold equivalent and the functionality of CPB is far and above the best. Not to mention the support team will go above and beyond to help in a very timely manner.

Pro Stock Hockey Sticks
Canada
Over 2 years using the app
April 16, 2021

Highly recommend this app. The service we've received from Vlad and team is incredible. They've been extremely helpful and responsive and came up with a few custom solutions for our business. (custom work outside scope of app) Extremely impressed and grateful for Buildateam!

Plantsie
Canada
Over 2 years using the app
Edited September 26, 2023

Vladislav was outstanding to work with. This app has been a complete game changer for us! We have hundreds of variants and our clients will be able to design their own shoes. We are extremely happy with the quality and value. Highly recommend working with this team and this app.

Sept 26, 2023 - Coming back to update and add that this app has been a huge success for us. It is by far the most visited part of our website and is our Most Valuable sales tool. Thank you again Vladislav and team for the outstanding customer service and work that you do!

Tap Shoes Canada
Canada
Over 2 years using the app
December 10, 2021

Shopify doesn't make custom variables easy. I went through dozens of apps trying to find a way for customers to just simply specify their desired membership number. The team at Custom Product Builder was responsive and effective and got this done when others could not.

CDF Store
United States
About 2 years using the app
October 23, 2021

This app has changed my business! The support team is also very responsive and liberal with their free support for paying users. They even did some paid custom dev to make the app fit our needs even better.

Maya Belle Jewelry
United States
About 2 years using the app
November 29, 2018

This app is the most versatile app on the market. It allows you to do some very subtle and complicated manipulation of the preview image. It also allows for infinite price variants and conditional logic. There are a few bugs but it seems like the dev/support team works around the clock to make sure everything is working right. Check out https://www.hangoutlighting.com/products/single-pendant-design-your-own to see the app in use. Thanks!

Hangout Lighting
United States
About 2 years using the app
September 20, 2021

Always extremely communicative and helpful! If we ever have an issue, they respond immediately and work quickly to resolve it.

The Polished Jar
United States
Almost 2 years using the app