The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
We have used this app for about 3 months. It was good then and they have constantly improved it. Now I would say the app is great. Support has also been excellent. We have had 3-4 occasions to request their support and they have responded and resolved all issues quickly.
O bag México
I would really like this App to work, unfortunately bugs keep showing up. Unexpected glitches suddenly appear: pages with errors, items show up as out of stock when customers try to add to shopping cart, etc.
The developers are quick to respond that they are looking into the issue but over a week has passed and no solution. We are losing sales.... even though the developer keeps charging their $50 USD monthly as if the app worked.
The issues mostly arise as the developers keep upgrading the app without properly proofing it before releasing the upgrades.
The app works great, when it doesn't come up with glitches. We sell custom bags and our clients can mix and match all the components and see their finished product on screen. One thing that the app does not do -- unfortunately -- is syncing with Shopify's inventory for the components. Your clients could purchase custom items which you might not be able to supply as they are out of stock. At $50 a month it is one of the most expensive apps, inventory syncing should be included.
Thank you for your feedback and apologies for the inconvenience! We made sure to address the issues you mentioned.
We added a new feature for SKU & Inventory management and reduced the price of the app to support new online businesses!
We are constantly working on new improvements as well. Here is the full list of updates: https://buildateam.zendesk.com/hc/en-us/articles/360042242811-CUSTOM-PRODUCT-BUILDER-CHANGELOG-SHOPIFY-
Let us know if you have any questions!
CPB Support Team
Until now we always got quick help to all our problems we had with the Costumizer app. We can only recommend the support, keep it up!
THIS APP & TEAM BEHIND IT WILL GO ABOVE & BEYOND FOR YOUR NEEDS!
The Custom Product Builder App IS BY FAR MY FAVORITE Shopify tool! Their team has helped me build out a site with over 300 customizable products along with sending over custom, step-by-step video tutorials anytime I was confused or lost on what to do. LOVE THE CUSTOM BUILDER TEAM!
So robust, and quite easy to use considering how complex it is! Also, customer support is amazing! They respond within a day and were able to help me with advanced technical issues and help me with my CSS.
It is a powerful tool, does everything I need it to, works quite fast, and has so many options that aren't too hard to use.
Works great! Set one up for titancasket.com. Team was extremely responsive in helping me get set up for a few questions I had, but it's mostly self-service. Really exciting and we've seen good traffic to the tool already.
The app works well, the customer service helps a lot and is fast to solve questions or problems. Great!
Really happy with this app and the team behind it have been great at providing quality support. Always get quick replies to questions and the app is getting regular improvements.
Drei Gürteltiere UG
We are using this app in our store, everything works great and the support team is really good. We are happy and can highly recommend it!
We have always wanted to have a product builder, but we don't have developers in house and it was going to cost a lot to do it from scratch. So here's a great app that gets you definitely started. Simple, with quite some features, it is customizable to your need and very easily integrated with your store. I would definitely recommend it!
Also I have to say customer service acts very fast and gets things done, as opposed to getting you to do the work, as many apps out there!